Social Media and Call Management Assistant / Part-Time

Description

Job Summary: We are seeking a professional passionate about social media and sports, with initiative and a commercial mindset, to manage digital contacts, follow up on leads, and provide customer service. Key Highlights: 1. Social media and digital channel management. 2. Customer service and lead follow-up. 3. Opportunities for professional growth. Are you passionate about social media and sports? Do you have initiative and a commercial mindset to manage digital contacts, follow up on leads, make calls, and deliver close, high-quality service? **SCHEDULE:** * Monday to Saturday: 3:30 PM to 7:30 PM **SALARY:** * PEN 585 to PEN 600 **RESPONSIBILITIES:** * Respond to and manage messages from prospects and customers via **social media and digital channels** (Instagram, Facebook, TikTok, WhatsApp Business). * **Contact leads via phone calls and digital means** to provide information about programs, schedules, and benefits. * **Follow up with leads**, confirming their interest and attendance at sessions or visits. * **Schedule appointments and sessions**, coordinating with the sports and commercial departments. * **Record and update information in the CRM**, as well as prepare basic management reports. **REQUIREMENTS:** * Final-year student or graduate in **Marketing, Communications, Customer Service, Advertising, or related fields**. * Minimum **6 months of experience managing social media**. * Experience or interest in **customer service and making phone calls**. * Basic knowledge of **Meta Business Suite** and digital advertising tools (Google Ads, Facebook Ads – preferred). * **Strong digital and in-person communication skills**, proactive attitude, and service orientation. **WHAT WE OFFER:** * **Performance-based bonuses.** * **Formal employment contract.** * Dynamic work environment. * Opportunities for professional growth. * Special discounts on our activities. Application Questions: * What do you consider most important when responding to messages on social media: speed, clarity, or friendliness? Please explain why. * One of the main responsibilities of this role is to contact potential customers by phone to provide information. Please tell us whether you have experience making such calls, or how you would feel performing this function. * Have you worked with any CRM or customer database (Excel, HubSpot, Zoho, etc.)? * Have you reviewed the schedule and salary? Do you agree with them? Work Location: On-site employment