After-Sales Assistant

Description

Job Summary: We are seeking a proactive student or recent graduate to support after-sales technical assistance for automotive equipment, enhancing the customer experience at Sistema Automotriz. Key Highlights: 1. Support technical and administrative activities for B2B customers 2. After-sales support for automotive equipment 3. Participate in training sessions for customers and students At **Sistema Automotriz**, we seek someone passionate about technology, proactive, and continuously eager to learn. The candidate will be responsible for supporting technical and administrative activities related to customer service (primarily B2B, workshops, and institutes), after-sales support for automotive equipment, and service follow-up—contributing to strengthening the customer experience and ensuring optimal performance of products supplied by the company. **Education: Final-year student or graduate in Automotive Engineering, Automotive Mechanics, Automotive Mechatronics, or related fields.** **Interested candidates must complete this survey:** https://forms.gle/gNQFS6MsvYCsKBFU8 Basic knowledge of vehicle electronic systems, automotive diagnostics, and workshop equipment operation. Technical competencies and basic knowledge of automotive equipment, including: \- Electronic diagnostics (OBD2, scanners), CAN-Bus, ABS, SRS, ETC. \- Workshop equipment such as: electronic fuel injection and common rail systems, engine reconditioning machines, vehicle lifts, ETC. \- Automotive sector tools and test benches. \- Basic proficiency in automotive technical software. \- Ability to read and interpret technical manuals. Job Responsibilities \- Provide basic technical support to customers via phone, in-person, or remotely. \- Assist with installation, configuration, and commissioning of automotive equipment sold by the company. \- Collaborate in tracking technical cases, service tickets, and service reports. \- Participate in training sessions delivered to customers and students, performing: \- Technical assistance during training sessions. \- Prepare service reports and feedback for the commercial and technical departments. Skills \- Methodical problem-solving ability. \- Customer orientation and service mindset. \- Clear and professional communication skills. \- Teamwork and proactivity. Employment Type: Full-time Salary: S/.1\.00 \- S/.2\.00 per month Work Location: On-site employment