Customer Service Assistant - Lurin

Description

Job Summary: Drive efficiency and quality in customer service and commercial processes through monitoring and continuous improvement. Key Highlights: 1. Effective coordination of administrative processes and internal communication. 2. Comprehensive management of customer complaints and customer service. 3. Maintenance of the customer registry and order management. Drive efficiency and quality in customer service and commercial processes through performance indicator monitoring, continuous improvement, and effective coordination of administrative processes and internal communication. **Responsibilities and Duties** * Complaint control, daily issuance of QM openings. * Notification to customers regarding processed QM cases. * Follow-up on QM cases with relevant departments until closure in SAP. * Preparation of various departmental reports, pending reports, and stock reports. * Handling calls, emails, and messages for case intake. * Creation of Credit Notes in SAP. * Manual remittance generation. * Modification of order quantities. * Issuance of quality certificates per customer request. * Coordination with agencies for order receipt. * Order cleanup within account executives' portfolios. * Monthly update of contact information for NPS survey execution. * Maintenance of the customer registry. **Requirements and Qualifications** * Graduate in Business Administration, Accounting, Commercial Engineering, or related fields. (Preferred) * SAP system proficiency (not mandatory) * Experience as a sales assistant, customer service representative, and/or sales techniques. * Excel proficiency. * Power BI proficiency (not mandatory) * **Additional Information** With over 80 years in the market, we are a leading Brazilian multinational in construction solutions, with strong international presence and nearly 5,000 professionals operating across 5 countries. Our purpose is to care for water to transform people's quality of life in the communities where we operate. Our team comprises individuals who embrace this same purpose, and together we rank among the best multinationals to work for in Latin America — according to the Great Place to Work 2024\-2025 ranking. We value a diverse team within a multicultural, respectful, and inclusive environment that maximizes your talent. We believe our strongest connection is with people — and here, you are free to be yourself. Do you feel this connection? Join our team! Click here and follow\-us on LinkedIn.