Student-Customer Support Assistant

Description

Job Summary: We are seeking a professional to handle academic and administrative student management at an educational institution, ensuring accurate enrollment and processing. Key Highlights: 1. Comprehensive management of academic procedures and student enrollment. 2. Interaction with students and parents in educational processes. 3. Opportunity for professional development within a collaborative work environment. The educational institution is seeking qualified personnel for the district of Comas. **REQUIREMENTS:** * Technical or professional degree in Business Administration, Communications, Education, Secretarial Studies, or related fields. * Intermediate Office skills, preferably advanced. * Experience as an assistant or support staff handling document processing and preparation. * Prior experience in educational institutions or public education sector institutions is desirable. * Proficiency in information management platforms (academic management systems preferred). * Minimum one year of experience in educational institutions. **RESPONSIBILITIES:** * Ensure accurate enrollment registration for both returning and new students during the current period. * Immediately process enrollment reservations, shift transfers, and student data modifications. * Handle re-enrollment procedures, program changes, career withdrawals, and internal/external transfers. * Prepare certificates, official letters, diplomas, and other documents as requested by students. * Distribute class schedules to new students: first cycle and/or transfer students. * Verify all student data (grades and/or current account status and/or attendance, as applicable) in the system before any academic process or procedure is initiated. * Inform parents/guardians about the academic status of their minor children upon request. * Consult with the Quality and Academic Services Management regarding enrollment of students with grade-related issues from previous semesters (applicable only to professional programs). * Process and track student-related procedures, reporting to the Quality and Academic Services Management and/or Campus Director as appropriate. **COMPETENCIES:** * Customer Orientation * Proactivity * Teamwork * Ability to Work Under Pressure * Effective Communication **WE OFFER:** * Salary above the Minimum Living Wage (RMV) * Pleasant work environment, career progression path, discount coupons, and discounts on educational programs. * Working hours: Mon–Sat (09:00–6:00 PM); Sat (09:00–1:00 PM) Employment Type: Full-time Salary: S/.1,450.00 – S/.1,500.00 per month Work Location: On-site employment