Workshop Assistant

Description

Job Summary: This Workshop Assistant role seeks a person who provides comprehensive support in managing customer claims, ensuring timely and efficient service. Key Highlights: 1. Develop skills and build a brilliant career within a supportive team. 2. Join a collaborative culture that values well-being and growth. 3. Work with world-leading automotive brands. 30 Mar 2026 lima, Peru Trades \& Services Permanent Employee **WORKSHOP ASSISTANT** Location: Lima, – Peru Mode: Onsite * *Position based in Peru. Not eligible for benefits defined in the International Mobility Policy (Employee Initiated)* Would you like to develop top-tier skills, build a brilliant career, and thrive within a supportive team? Join Inchcape **Peru**, part of the global company Inchcape. You will play a key role in growing a global business transforming the industry—working with world-leading automotive brands and delivering exceptional experiences to our customers. Our **VAS** team is seeking a **WORKSHOP ASSISTANT** to join Inchcape **Peru**. The core purpose of this role is to provide comprehensive support in managing customer claims, ensuring timely, empathetic, and efficient service—contributing to customer satisfaction, cross-departmental communication, and adherence to quality standards and timelines. **What You’ll Do** * Receive, register, and track customer claims through established channels until closure. * Coordinate with internal departments to follow up on case resolution. * Manage compensations, courtesies, or commercial solutions following internal validation. * Maintain updated claim databases and management reports. * Validate correct documentation for each case (work orders, technical reports, evidence). * Support identification of recurring claim root causes and propose improvements. * Ensure optimal response times to minimize risks. * Prepare periodic claim performance reports (response time, resolution time, satisfaction, etc.). * Manage collection of customer reviews. * Coordinate workshop appointments for re-submissions. * Handle inquiries and requests submitted via contact center, providing clear and accurate responses. We’ll **Match** if you meet the following **Requirements**: * Technical or university degree in Administration, Industrial Engineering, or related fields. * Minimum 1 year of experience in customer service, after-sales, or claim management (ideally in the automotive sector). * Intermediate-level Excel proficiency. * Knowledge of customer service and claim management processes. * CRM system experience is desirable. * Effective communication and empathy. **What We Offer** At Inchcape, we are building the future of mobility—and invite you to do it with us. You’ll join a collaborative culture that values well-being, growth, and inclusion. Through impactful work, continuous development, and global and local rewards, we create a workplace where people can achieve success and realize their aspirations. **Start Your Journey** At Inchcape, we are building the future of mobility—and invite you to do it with us. You’ll join a collaborative culture that values well-being, growth, and inclusion. Through impactful work, continuous development, and global and local rewards, we create a workplace where people can achieve success and realize their aspirations. If you’re interested in this position but don’t meet all the requirements, we still encourage you to apply. You could be the ideal candidate for this role—or for another opportunity at Inchcape. **Opportunities for All** Inchcape promotes the inclusion of people of all identities, backgrounds, and experiences—ensuring our workforce reflects the global communities in which we operate. Learn more here about our Inclusion and Diversity commitments, including our goals, programs, and policies. **About Us** Inchcape is the world’s leading automotive distributor, present in over 40 markets. We partner with the most important brands in the sector to drive sustainable, better mobility—for today and for the future. Our diverse global team of over 16\.000 professionals fosters an inclusive and collaborative culture, delivering exceptional experiences to our customers and partners. We are a dynamic and rapidly growing company driving industry transformation and redefining the future. Discover more at www.inchcape.com **Additional Information** If you are selected, we will contact you to begin our selection process. We may request additional information to learn more about your experience, education, and professional background. \#LI\-CC1