Digital Call Center Coordinator (Virtual Store)

Description

Position Summary: We are seeking a Digital Sales Coordinator to lead sales operations, manage the team, and optimize lead conversion into measurable results, with direct impact on the digital channel. Key Highlights: 1. Leads the digital sales team and optimizes the lead conversion funnel. 2. Direct impact on digital channel performance. 3. Clear career path and professional development with continuous training. **About the Role** We are looking for a **Digital Sales Coordinator** who will lead sales operations, manage the team, and optimize lead conversion into tangible results. You will have direct impact on digital channel performance, ensuring KPI achievement and team efficiency. **Main Responsibilities** * Lead and manage the digital sales team * Monitor KPIs and daily performance * Optimize the lead conversion funnel * Coordinate with internal departments to improve outcomes * Generate performance reports and analysis * Ensure quality standards in commercial management **Requirements** * Technical or university degree in Business Administration, Marketing, Communications, or related fields * Minimum **2 years in digital sales or call center** * Minimum **1 year leading sales teams** * Proficiency in CRM, intermediate Excel, and contact platforms (WhatsApp, chat, dialer) * Knowledge of KPIs, digital sales, and conversion funnels * Prior experience in telecommunications is desirable **Compensation and Benefits** * Fixed salary: **S/ 2,500** * Variable bonus: **up to S/ 1,000** * Transportation allowance: **S/ 500** * Full payroll registration * Career path and professional development * Continuous training in digital tools and leadership **Work Schedule** * Monday to Sunday (as per operational needs) * Shifts within the range of **8:00 a.m. to 10:00 p.m.** (Example: 9 a.m.–6 p.m. / 10 a.m.–7 p.m. / 11 a.m.–8 p.m.) **We Are Looking For Someone Who:** * Demonstrates leadership and a results-oriented mindset * Makes data-driven decisions * Empowers teams and improves processes * Is proactive and goal-oriented Salary: S/.2,500\.00 \- S/.4,000\.00 per month Application Questions: * Do you have availability to work onsite in Surquillo? * Do you have availability for rotating shifts (including weekends)? * Please provide your current WhatsApp number * Do you have experience as a supervisor/coordinator in a call center or similar roles (minimum 6 months)? Work Location: Onsite employment