Customer Support Representative (Bilingual Virtual Assistant)

Description

Job Summary: We are seeking an organized and proactive professional to provide personalized virtual assistance to our portfolio of overseas customers, handling inquiries and requests. Key Highlights: 1. Personalized virtual assistance to international customers 2. Job stability in a solid and growing industry 3. Professional and dynamic work environment Our company, a leader in the American insurance sales sector, is currently expanding its customer service team. We seek a highly organized and proactive professional for managing and providing operational support to our customer portfolio. It is important to clarify that this position focuses exclusively on **personalized virtual assistance**. The role is distinct from commercial prospecting (direct sales) or mass telemarketing (Call Center). A monthly salary of **US$500 (Five Hundred US Dollars)** is offered, along with productivity bonuses. **Responsibilities:** * Provide operational and technical assistance to our portfolio of overseas customers. * Resolve inquiries and process requests related to home, auto, and commercial insurance coverage. * Ensure an optimal customer experience, meeting the organization’s quality standards. * Collaborate with other company members to resolve customer service inquiries. * Contact insurance companies on behalf of customers to resolve customer service questions. * Data entry: accurately input customer information and transactions into the company’s management system. * Provide comprehensive support to the Team Leader by executing additional requests and urgent tasks, ensuring team objectives are met. **Requirements:** * Language: Advanced English proficiency (bilingual), with excellent oral and written communication skills in both Spanish and English. * Digital Skills: Proficiency in Google Workspace (Drive, Sheets, Docs) and task management tools. * Self-management capability and proactivity. * Excellence in customer service. * Ability to work collaboratively, meet deadlines and responsibilities, demonstrate professional commitment, and effectively manage time. * Availability to work 40 hours per week. * Personal computer or laptop at home, with consistent and reliable internet access. **What We Offer:** * 100% remote work arrangement. * Job stability in a solid and growing industry. * Professional and dynamic work environment. **Application Instructions:** If you meet the profile, please submit your updated CV in PDF format. Salary: S/.1,200.00 \- S/.1,500.00 per month Work Location: Remote employment