IT Analyst

Description

Job Summary: We are seeking an IT Analyst with experience in on-site technical support and technological renewal to ensure smooth operational flow and customer satisfaction. Key Highlights: 1. Essential experience in technical support and technological renewal. 2. Extensive responsibilities in equipment inspection, configuration, and logistics. 3. Promotes teamwork and customer orientation. IT ANALYST Requirements: * Academic qualification: Technician in Computing and Informatics or Graduate in Systems Engineering. * Proven experience of no less than 3 years in ON-SITE TECHNICAL SUPPORT and/or TECHNOLOGICAL RENEWAL projects (mandatory). * Must reside in Metropolitan Lima or Callao. * Intermediate knowledge of hardware, networks, communications, and computing equipment in general. * IT skills: Proficiency in Windows and MS Office (Intermediate level), and ITSM tools (mandatory). * Basic knowledge of Occupational Health and Safety (mandatory). Competencies: * Punctuality * Responsibility * Commitment * Adaptability * Ethics and integrity * Effective communication * Teamwork * Problem solving * Customer orientation Responsibilities: * Preparation and readiness of materials in advance prior to executing various services. * Ensuring smooth field operations by assuming responsibility for the service to be delivered. * Inspection of computer equipment, verification of hardware and software (BIOS), as well as assessment of cosmetic damage, physical breakage, or identification of non-functional equipment. * Preparation of inventories according to the header specified by the client; labeling as required. * Preparation of documentation (EXCEL) or reports supporting inspection or appraisal, following the format established by the client. * Packaging of equipment once verified and ready for transportation. * Delivery of client acceptance forms listing approved and verified equipment, reports, photographic records, and service delivery waybills. * Assistance with asset loading, up to 25 kg per person, for delivery to the client’s site. * Warehouse control and inventory management. * Providing accurate information to the client regarding the service to be delivered to optimize timelines and deliveries. * Logistical support and transportation of equipment to the destination (client). * Providing accurate information to the client regarding the service to be delivered to optimize timelines and deliveries. * Providing necessary documentation for service access permits (Induction and SCTR). * Performing pre-configuration via corporate image cloning onto all new devices. * Configuring each new device according to instructions specific to equipment type and user, including data migration between devices (from the device being renewed to the replacement device). * Formatting replaced equipment. * Preparing consolidated reports on renewed devices. * Photographic reporting of formatting performed on replaced equipment. * Sending daily email updates reflecting actual progress per workday. * Delivering acceptance forms corresponding to the users served. * Transporting equipment within the client’s same site. * Coordinating with users to schedule dates and times for equipment renewal. * Participating in meetings and direct dialogues with the client. * Compliance with organizational Occupational Health and Safety standards and procedures. * Compliance with company policies, regulations, and other management systems. * Other duties inherent to the position, tasks, and responsibilities. Benefits: * Formal payroll (Remype) from day one. * Market-competitive remuneration. * EsSalud health insurance. * Excellent working environment. Working Hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. Main Office: Miraflores Work Locations: Metropolitan Lima, Callao, and Provinces Position Type: Full-time Salary: S/.1,500.00 \- S/.1,800.00 per month Application Question(s): * Please indicate your salary expectations. Work Location: On-site employment