Service Operation Specialist

Description

Job Summary: We are seeking a Service Operation Specialist to monitor and support technological infrastructures and systems, ensuring their availability and security for operational continuity and the organization's digital evolution. Key Highlights: 1. Continuous monitoring of infrastructures and systems. 2. Management and resolution of technical incidents and problems. 3. Support for internal and external users. **Join Orión as a Service Operation Specialist!** **What will be your mission?** To monitor and provide support for the organization's technological infrastructures and systems, ensuring their availability, performance, and security. This work is carried out in accordance with the company's established policies, standards, and procedures, aiming to guarantee operational continuity and deliver high-quality support, thereby contributing to the organization's digital evolution and competitiveness. **Responsibilities:** * Perform continuous monitoring of infrastructures and systems using specialized tools. * Manage and resolve technical incidents and problems according to established procedures. * Document all monitoring and support activities, including incidents and resolutions. * Participate in the regular updating and maintenance of monitoring systems and tools. * Provide technical support to internal and external users, responding to inquiries and resolving issues. **What are we looking for in you?** \- Degree in Computer Engineering or related field. \- Knowledge of infrastructure and system monitoring tools and techniques (e.g., Nagios, Zabbix, Splunk). \- Knowledge of incident and problem management according to ITIL, and IT security protocols and regulations. \- Knowledge of operating systems (Windows, Linux) and networks. \- 0–3 years of experience in monitoring and technical support roles. \- Experience in implementing and managing monitoring tools, and in resolving incidents and managing technical problems. **Why join Orión?** With over 25 years driving digital transformation across the region, Orión offers you constant challenges, growth opportunities, and a team committed to innovation and service excellence. **Become part of our team!** Application Question(s): * What is your salary expectation? Workplace: On-site employment