Technical Operations Supervisor

Description

Job Summary: Supervises and controls the execution of fieldwork, monitors adherence to schedules and SLAs, and manages operational incidents, ensuring compliance with protocols and technical team development. Key Highlights: 1. Collaborate, challenge, and grow with purpose 2. Supervision and control of fieldwork execution 3. Incident management and operational escalations **Job Description** ---------------------- Are you driven to collaborate, challenge, and grow with purpose? Discover the challenges awaiting you as a Technical Operations Supervisor: * Supervise and control the execution of fieldwork. * Monitor schedule and SLA compliance. * Conduct technical accompaniments and audits. * Manage operational incidents and escalations. * Control proper use of materials and tools. * Ensure compliance with Entel protocols and safety standards. * Provide feedback and develop ET performance. * Coordinate with the Control Tower and Operational Management. **Candidate Requirements** -------------------------- * Completed university education * Basic level of English * Advanced proficiency in Microsoft Office **Selection Process** ------------------------ The selection process is conducted via Aira \- a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are Entel, a leading telecommunications and technology company in Latin America, with over 60 years of experience in the sector. We operate in Chile and Peru, where we focus on delivering solutions that connect people, businesses, and organizations through mobile and fixed-network services, including data, IT integration, internet, local and long-distance telephony, among others. Since entering Peru in 2013, we have championed an innovative business proposition and a customer-centric approach as our core purpose. **Our Benefits** ----------------------- * Company mobile phone * Flexible working hours * Health insurance * Wellness activities * Training and courses * Product discounts * Free parking