Fleet Data Analyst

Description

Job Summary: Manage telematics platforms, configure telematics products, train customers, handle requests, and provide technical support—ensuring effective communication and follow-up. Key Responsibilities: 1. End-to-end management of telematics platforms and products. 2. Training and continuous support for external and internal customers. 3. Creation and analysis of reports, with a focus on operational improvement. * Manage the company’s various telematics platforms for fleet management of our customers, in accordance with the manual and supplier instructions. * Comply with procedures, KPIs, guidelines, deliverables, and policies established by the company’s Operations Department. * Manage telematics platform data based on the pillars of operations, maintenance, and security. * Timely perform respective configurations of telematics products—including group creation, rules, reports, alerts, and others—as defined in established procedures and guidelines. Grant appropriate access to assigned customers and notify them via email. * Provide timely training to assigned customers according to the established training plan for our telematics solutions. * Handle external and internal customer requests in accordance with SLAs defined per request type, using designated platforms and/or tools. * Create, modify, and update custom reports per external customer needs—in Excel, Power BI, and other assigned tools. * Validate Power BI automations. · Create, update, and track tickets generated for vendors, external customers, IT, and others through designated software tools. · Provide external customer support related to telematics platforms. · Conduct scheduled weekly calls with 25% of assigned customers to strengthen customer relationships, collect requirements or requests, optimize telematics platform usage, and identify improvement opportunities. During these calls, record all information in the designated digital tool or report. · Follow up on requests at the specified frequency. · Prepare reports and documents: accident reports, data analysis and interpretation reports, and native Excel reporting deliverables. · Perform validations as per established procedures: engine variables for external customers, script status, fault codes in telematics devices, health status of Surfsight cameras. · Comply with the demo management procedure. · Manage and participate in sessions with external and internal customers. Attend in-person sessions with external customers as assigned. · Comply with the external customer meeting management procedure. · Manage geofences, exception rules, unassigned vehicle reports, and others. · Send communications to external customers regarding device failures, service outages, platform maintenance, and other relevant updates. · Manage requests related to device suspensions, reactivations, and terminations, adhering to established timelines. · Comply with the established procedure when receiving notifications from customers or the control center regarding device failures—perform initial validation of device status on the platform and manage accordingly with the external customer, creating a ticket and/or escalating to the technical support team. · Present KPIs and performance indicators to customers as required. · Request and send GPS and telematics certificates per external customer requirements. · Maintain effective communication with customers. · Provide high-quality, reliable information to external and internal customers in a timely manner. We Offer Salary: S/3608 KPI-based bonuses: S/300 (starting from the 4th month; paid semi-annually) Remote work Vacation entitlement starting from the 3rd month Half-day off on your birthday and other benefits Position Type: Full-time Salary: S/.3,600\.00 \- S/.3,606\.00 per month Work Location: Hybrid in Lima