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Job Summary: We are seeking a technician or bachelor's degree holder in Computer Science or related fields for Level 2 microcomputer support, providing solutions to incidents and managing IT equipment. Key Highlights: 1. Comprehensive support for the microcomputer park and IT equipment management. 2. Active participation in continuous improvement and process documentation. 3. Part of a global team that values innovation and learning. Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds, connected from 43 countries, doing what they love and co\-creating a better future. **Responsibilities and Duties** Responsibilities: * Providing support for the microcomputer park located at AJINOMOTO’s facilities – Plant and La Victoria, as well as Ecuador, Chile, and Bolivia. * Supporting incidents and/or service requests related to office software, operating systems (Windows), web browsers, antivirus, printer configuration, and other AJINOMOTO-used applications. * First-line support for incidents or requirements involving IP telephones (installation, configuration) and audiovisual rooms and videoconferencing (cable inspection, connection support, projection, etc.). * Installation and configuration of local printers, and network printer configuration. This is performed in coordination with the Printing Service provider, and for multifunction devices at a diagnostic level. * Preparation, installation, configuration, and replacement of computing equipment due to technological renewal. Includes equipment cloning, user data backup, equipment personalization, and data restoration. * Management of shipments for microcomputer equipment and other IT equipment (e.g., IP telephones, communication devices, etc.). This includes: packaging, preparation of shipping labels, and handover to the Administration staff. * Proactively participating in identifying equipment requiring removal due to lack of usage (e.g., employee termination), and suggesting improvements within the scope of provided support. * Channeling necessary guidelines and observations to improve first-level case resolution, thereby optimizing the support process for both levels. This involves documenting the knowledge base after supervisor review. * Properly documenting first-level escalated incidents in the Aranda tool. * Understanding and complying with company guidelines, standards, and procedures related to second-level responsibilities. * Performing additional tasks assigned by the Supervisor or IT Operations Manager, related to functional activities. **Requirements and Qualifications** Requirements: * Technician or Bachelor’s degree in Computer Science, Informatics, Electronics, Systems Engineering, or related fields. * 2–3 years of experience in Level 2 technical support\. * Intermediate English proficiency (verbal/written) * Computer assembly courses. **Desirable** * Knowledge of basic Information Security and cybersecurity concepts. **Desirable** * ITIL 3 or 4 training or certification. * Experience using ISTM ticketing tools. * Proficiency in administration tools (Active Directory, Server, email consoles, etc.). **Desirable** * Proficiency in remote support tools. * Printer installation and configuration. * Preparation, installation, configuration, and replacement of computing equipment due to technological renewal. Includes equipment cloning, user data backup, equipment personalization, and data restoration. * Shipment management, packaging, and label preparation. * Customer orientation. * Empathetic communication. * Work quality. * Dynamism and energy. * Analytical problem-solving skills. Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow — together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and build a better future — together!
