Job Summary: Supervises daily operations and service standards at the front desk, ensuring excellence and guest satisfaction. Key Highlights: 1. Ensure excellence in service and guest satisfaction. 2. Promote team well-being and adherence to standards. 3. Opportunity for global development and growth at Accor. **Company Description** We are much more than a global leader. We welcome you just as you are and help you find a role and a brand that matches your personality. We support your daily growth and learning, ensuring your work gives purpose to your life so that, throughout your journey with us, you can continue exploring Accor’s limitless possibilities. By joining Accor, every chapter of your story becomes ours to write—and together, we can imagine hospitality of tomorrow. Discover the life that awaits you at Accor—visit https://careers.accor.com/ **Job Description** Ensure operational smoothness during assigned shifts by directly supervising the contact team to guarantee that Accor and Pullman service standards are executed with excellence in every guest interaction. **Requirements** * Supervise daily front desk, guest services, and concierge duties during the shift, ensuring compliance with hotel quality and excellence standards. * Monitor satisfaction indicators (RPS) and ensure the team implements corrective actions to maintain company-established targets. * Follow up on pending items and updates reported by the Night Auditor and the previous shift. * Actively promote the ALL loyalty program, ensuring the team enrolls the maximum number of guests and customers. * Coordinate and deliver personalized service to VIP guests during their stay. * Foster a positive climate and culture within the area, promoting initiatives that enhance the well-being of team members under your supervision. * Support ongoing team training and adherence to departmental policies and procedures. * Report any situation deemed dangerous or suspicious to ensure hotel safety. * Embody ideal attitudes aligned with Accor’s values and comply with Occupational Health and Safety regulations. * Attend all scheduled trainings and perform other related duties as required by the department. **Additional Information** * Employee Benefits Card offering discounted rates at Accor properties worldwide * Learning programs through our Academies * Opportunity to develop your talent and grow within your hotel and globally! * Ability to make a difference in the local community through our Corporate Social Responsibility initiatives Diversity and Inclusion at Accor means welcoming everyone and respecting their differences—valuing only qualities and skills. Our goal is to provide purpose-driven employment within an inclusive culture, offer excellent working conditions, and foster the development of all individuals, including persons with disabilities. Please do not hesitate to inform us of any specific needs you may have so that we may consider them.
María García
Indeed · HR
María García
Indeed · HR
