Customer Experience Specialist (CX Implementation)

Description

Position Summary: We are seeking a Customer Experience Specialist (CX Implementation) to advise on HR management and manage digital platforms, optimizing recruitment and talent management processes. Key Highlights: 1. Implementation and advisory services for CX platforms for clients 2. Analysis and optimization of customer selection processes 3. Specialized advisory in Human Talent and cross-selling/up-selling opportunities We are looking for our next **Customer Experience Specialist (CX Implementation)!** *Are you passionate about* ***customer experience, HR management advisory, and digital platform management****? This opportunity is for you ✨* ✅ **Your Responsibilities:** · Responsible for implementing the platform and/or modules for clients, providing advisory services, training, and support during profile and evaluation model configuration, promoting adoption and optimizing recruitment processes. · Analyze and map client selection processes to identify improvement opportunities through the platform, optimizing talent management and contributing to increased sales conversion. · Provide specialized Human Talent advisory to clients and the commercial team, resolving technical queries, supporting talent management projects, and identifying cross-selling and up-selling opportunities. ✅ **What We Are Looking For:** · **Academic Background:** Administration, Organizational Psychology, HR, or related fields · **Years of Experience:** 3\-5 years in HR advisory, Business Partner, or similar roles · **Knowledge:** Corporate-level recruitment and selection management, psychometrics, talent assessment projects (e.g., 360-degree performance evaluation, nine\-box, potential assessment, etc.) · **Tools:** Human talent management systems, intermediate Excel, project control platforms · **Languages:** Intermediate English (preferred) ✅ **What We Offer:** · Salary in **US dollars**. · **Performance-based bonus**. · **Hybrid work mode**. Employment Type: Full-time, Permanent Salary: S/.3,000\.00 \- S/.3,500\.00 per month Application Questions: * •Do you have intermediate-level English proficiency? * •Please provide your current WhatsApp number and updated email address * Please indicate your salary expectations * •Please specify your profession, academic degree, and educational institution (Graduate, bachelor’s degree holder, or certified professional) * •Do you have experience delivering implementation training on Human Talent platforms or ATS? How long and which platforms? * •Do you have experience advising on HR management topics (selection and development)? How long and which processes? * •Do you have experience working at consulting firms or as a freelancer? How long? Work Location: Hybrid in San Isidro, Lima