Administrative Assistant - Customer Service

Description

Job Summary: We are seeking an Administrative and Customer Service Assistant to manage documentation, respond to inquiries, and provide administrative support. Key Highlights: 1. Administrative management and multichannel customer service. 2. Coordination of documents, calls, and customer inquiries. 3. Proactive support in administrative and commercial activities. **ADMINISTRATIVE ASSISTANT AND CUSTOMER SERVICE** **Requirements:** * Technical or university studies in Administration, Secretarial Studies, Business Management, or related fields. * **Minimum 1 year of experience** in administrative, secretarial, reception, or customer service roles. * Proficiency in Microsoft Office, especially **Word and Excel**. * Experience with WhatsApp Business and social media platforms. * Strong writing and spelling skills. * Excellent verbal and written communication skills. * Organized, responsible, proactive individual with a strong service-oriented attitude. **Main Responsibilities:** * Management, organization, and archiving of administrative documentation. * Preparation and tracking of documents, letters, reports, and other company documents. * Registration and control of physical and digital documentation. * Handling customer calls and inquiries. * Monitoring and responding to messages received via **WhatsApp, Facebook, Instagram, and the company website**. * Tracking customer inquiries and requests. * Routing inquiries to the appropriate department. * Coordinating meetings, appointments, and visits. * Recording and updating customer information. * Assisting in the preparation and sending of quotations and commercial documents. * Supporting various administrative activities within the company. **Competencies:** * Excellent customer interaction and orientation. * Strong organizational and follow-up skills. * Effective communication ability. * Proactivity and initiative. * Responsibility and punctuality. * Ability to work collaboratively in a team. * Proficiency in handling customer-related situations. * Speed and judgment in responding to messages and requests. **Experience:** Minimum 1 year. **Work Modality:** On-site **Work Location:** Trujillo Salary: S/.1,100\.00 \- S/.1,300\.00 per month Work Location: On-site employment