Customer Service Assistant

Description

Job Summary: We are seeking a Commercial and Customer Service Assistant for a sports academy, focused on contacting prospects, managing social media, and providing administrative support within a formative and human-centered environment. Key Highlights: 1. Opportunity for growth in a formative and human-centered environment. 2. Ongoing training in management and leadership. 3. Opportunity to build a career from the beginning. **Can you imagine learning from within how a sports academy operates—not only training athletes but also purpose-driven individuals?** This is your opportunity to grow in a formative, human-centered, and forward-looking environment. ***Part Time: 24 hours per week*** ***Salary: S/580 \- S/600*** ***Schedule: Monday to Saturday,*** *(9:00 AM to 1:00 PM) or (3:00 PM to 7:00 PM)* **What will you do?** * **Contact leads and prospects via phone calls, WhatsApp Business, and other digital channels** to provide information about our programs. * **Manage social media and digital customer service channels**, responding to inquiries promptly and conducting follow-up activities until visits or enrollments are confirmed. * Schedule appointments, trial sessions, and classes in coordination with the commercial and sports teams. * Record and update prospect and customer information in the CRM, as well as prepare basic management reports. * Assist with front-desk duties, attendance registration, and distribution of equipment. * Perform other duties related to the position. **Requirements** * Graduate or final-year student in Administration, Marketing, Physical Education, Sports Sciences, Industrial Engineering, or related fields. * Strong desire to learn, adapt, contribute, and grow. * Excellent interpersonal skills, responsibility, and a positive attitude. * Minimum (3 months) experience in customer service, call centers, or similar roles. **What do we offer?** * Opportunity to build a career from the beginning. * Formal employment contract and additional bonuses. * Career development path. * Training programs. * Ongoing training in management and leadership. Application Questions: * What do you consider most important for a successful call with a customer or prospect? * What do you consider most important when delivering excellent customer service? * Have you reviewed the schedule and salary—do you agree? Workplace: On-site employment