Admissions Clerk

Description

Job Summary: We are seeking an Admissions Clerk to provide high-quality service and patient support, managing admissions, billing, and appointment scheduling. Key Highlights: 1. Customer service and patient support. 2. Management of admissions, billing, and authorizations. 3. Efficient coordination of dental appointments. The American Dental Center (COA) is committed to contributing to the holistic well-being of its patients by delivering dental services that prioritize their experience in every interaction with our team. We focus on ensuring close, high-quality care grounded in principles of agility, accessibility, trust, and service excellence. We stand out as the largest national dental network, with standardized processes and as pioneers in biosafety protocols, certified under ISO 9001\. Additionally, we were the first to guarantee all dental specialties at our locations through specialist rotation. At COA, we are seeking an **Admissions Clerk**, responsible for delivering quality service and support to our patients at our **CAJAMARCA** location. * Completed or incomplete technical studies in Secretarial Science, Administration, Marketing, or related fields. * Minimum 1 year of experience as a Receptionist, Admissions Clerk, or Service Advisor. * Availability for full-time work. * Basic-level Excel proficiency. * Experience operating POS systems and cash handling (mandatory). * Knowledge of health insurance management. * Effective communication skills to interact clearly and professionally with customers. * Customer orientation, with the ability to identify and resolve issues efficiently. * Willingness to travel between locations. **Responsibilities:** * Register patient data, ensuring compliance with requirements established by insurers and/or corresponding agreements. * Clearly and thoroughly explain to patients the treatments performed and those pending, as indicated in the clinical record, and register this information in the system. * Timely collection of payment for treatments rendered, issuing the corresponding receipt, and responsibility for preparing and reporting the daily cash closing per user. * Follow up with patients who have outstanding balances or fail to meet billing requirements, ensuring effective resolution of each case. * Coordinate with the relevant department to process authorizations (guarantee letters) and estimates for services requiring them. * Receive and communicate patient complaints to the Quality Department (or to the Administrator or Dental Director) for proper registration and handling. * Guide patients regarding questions or concerns related to the admission process, costs, coverage, and services offered. * Coordinate with dentists to schedule appointments for their patients, ensuring efficient planning. **Benefits:** * Competitive market-aligned salary commensurate with the position and assigned responsibilities. * Formal employment from day one, including all statutory benefits: vacation, biannual bonus (gratification), CTS (Compensation for Length of Service), EsSalud, Life Insurance mandated by law, and SCTR (Complementary Occupational Risk Insurance). * Corporate benefits, including exclusive discounts on dental consultations and medical care at special rates within the Sanna institutional network (including dependents), discounts on diagnostic tests, entertainment, recreation, and personal items. * Performance-based bonuses and incentives tied to goal and target achievement. * Psychological counseling available to promote the emotional and personal well-being of our employees. **If professional challenges excite you and you wish to join the country’s largest dental network, apply with us! We look forward to welcoming your talent to our team!** Salary: S/.1,300\.00 per month Application Question(s): * In which district do you currently reside? * Please detail your experience in this role. * Please provide your mobile phone number. Work Location: On-site employment