Point of Sale Agent

Description

Job Summary: Serve customers to deliver satisfactory service, enhance customer experience, and ensure maintenance or growth of sales at the point of sale. Key Responsibilities: 1. Advise customers on DHL services and products 2. Achieve sales targets with innovative ideas 3. Focus on cross-selling and up-selling DHL Express Peru's Commercial Department is seeking a Point of Sale Agent. Based in Huancayo, this position will be responsible for delivering personalized customer service to meet individual needs and ensuring continuous improvement of the customer experience. Role Purpose: Responsible for delivering excellent customer service at DHL Points of Sale, ensuring maintenance or growth of sales. YOUR RESPONSIBILITIES: * Advise DHL customers on business-related topics: transit times, import/export procedures, advantages and benefits offered by DHL in its services and products. * Achieve sales objectives and targets by developing plans, innovative ideas, and proposals for the assigned store. * Develop value propositions that sustainably drive growth in shipment volume from your store. * Identify opportunities; proactively sell via phone calls, mailings, and follow-up on quotations. * Focus on cross-selling and up-selling activities with in-store traffic. * Verify, submit, and monitor daily sales reports, cash closing reports, and collection documentation to relevant departments to ensure process compliance. * Operate internal tools and systems to prepare waybills and invoices. * Conduct phone calls and package deliveries at Service Points. * Package, pack, and handle customer shipments. * Maintain the image of assigned Points of Sale and comply with procedural checklists to ensure proper store operation (safety, productivity, operational efficiency, and cleanliness). WHAT YOU BRING: * Technical graduate in Administration, International Business, Marketing, or related fields. * 1 year of experience in face-to-face sales of services/intangibles; knowledge of sales techniques. * Availability to work onsite in Huancayo. CONNECTING PEOPLE, IMPROVING LIVES