Job Summary: We are seeking a service-oriented professional with a positive attitude and results-driven mindset to manage customer service and after-sales activities, coordinating internally to strengthen customer relationships and loyalty. Key Highlights: 1. Key role in customer loyalty and satisfaction 2. Comprehensive management of customer service and after-sales 3. Multifunctional coordination for timely solutions We seek a person with a strong service orientation, a positive attitude, and a results-driven mindset—capable of transforming an incident into an opportunity to strengthen the customer relationship. Candidates must demonstrate interest in learning about lighting and hardware products, work in an organized manner, communicate effectively, and coordinate across various departments to deliver timely solutions and create a service experience that promotes loyalty and repeat purchases. **Main Responsibilities** Customer Service * Handle customer inquiries via phone, WhatsApp, and email. * Guide customers regarding delivery timelines and shipment status. * Record all interactions in available tracking systems. After-Sales Management * Receive and manage warranty requests, returns, and complaints. * Validate required documentation for warranty processing. * Coordinate with warehouse, logistics, sales, and technical support teams to resolve each case. * Follow up until case closure, keeping the customer informed. * Verify compliance with established response timeframes. Internal Coordination * Coordinate with Billing for Credit Note\- Dispatch Note issuance. * Coordinate with Logistics for product dispatch or pickup. * Coordinate with Sales for customer follow-up and repeat purchase opportunities. * Escalate incidents requiring managerial decisions promptly. **Academic Qualifications** * Technical or university degree in Administration, Industrial Engineering, or related fields. **Experience** * Minimum 2 years in customer service or after-sales roles. * Preferred experience in lighting, hardware, electrical materials, hardware retail, or distribution companies. **Requirements** * Proficiency in ERP or commercial systems. * Microsoft Excel (intermediate level). * Microsoft Office. * LED lighting products. * Knowledge of lighting and hardware products. * Warranty and return processes. We require a candidate with strong customer orientation, effective communication, empathy, and agile problem-solving skills. Candidates must demonstrate organization, proactivity, teamwork, appropriate handling of high-pressure situations, and a positive, solution-focused attitude aimed at strengthening customer trust and satisfaction. Availability for on-site work in Central Lima Working Hours: Mon\-Fri, 9:00 AM to 7:00 PM Salary: S/.1,300\.00 \- S/.1,400\.00 per month Workplace: On-site employment
María García
Indeed · HR
María García
Indeed · HR
