Collections and Recovery Analyst

Description

Job Summary: Execute and analyze collection management processes for individual customers, including charge generation, delinquency analysis, and improvement of collection effectiveness. Key Responsibilities: 1. Analysis and management of collections for individual customers. 2. Increase collection effectiveness. 3. Conduct user testing in the CORE system. **Description** **Offer** -------------------------- Execute and analyze collection management processes for individual customers. 1\. Generate daily charges for VISA, MASTERCARD, AMERICAN EXPRESS, and DINERS processors. 2\. Ensure all customer charges are correctly sent to the processor's website and collection engine. 3\. Analyze delinquency rates for VISA, MASTERCARD, AMERICAN EXPRESS, and DINERS processors. 4\. Identify delinquency issues based on clusters of payment rejections among delinquent customers. 5\. Increase collection effectiveness for individual customers. 6\. Conduct user testing in the CORE system for business projects. 7\. Send mass SMS and email communications for managing individual customers. **Requirements** **Candidate** ------------------------------ * Bachelor's degree in Systems Engineering, Economics, Statistics, or Administration. * Minimum 1 year of experience. * Advanced database skills (SQL) preferred; advanced Excel skills. **Selection** **Process** ---------------------------- The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position. 2\. Check your email. 3\. Log in to Aira and answer the requested questions and/or tests. Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About** **Us** ---------------------- Auna is a leading organization whose primary commitment is to deliver health and wellness to its members and patients. We pursue constant innovation to provide high-quality, accessible health solutions for everyone. We operate in Peru, Colombia, and Mexico and have over 14,500 employees. At Auna, we implement a comprehensive, person-centered healthcare model—the most important pillar of our mission. **Our** **Benefits** --------------------------- * Health insurance * Training and courses * Wellness activities * Meal subsidy * Product discounts