CUSTOMER EXPERIENCE LEADER

Description

Job Summary: Urbifrax Real Estate is seeking a proactive, service-oriented professional to accompany and retain customers before, during, and after their purchase, ensuring an exceptional experience. Key Highlights: 1. Accompany and guide customers at every stage of their investment. 2. Conduct post-sale follow-up and strengthen customer relationships. 3. Clear career path and professional development within a growing company. (Customer Service, Post-Sale Support, and Customer Retention) **Are you passionate about delivering outstanding customer experiences and building long-term relationships?** At Urbifrax Real Estate, we are looking for an organized, proactive, and service-oriented individual to support our customers before, during, and after their purchasing process—ensuring an exceptional experience at every stage of their investment. Your Responsibilities * Accompany and guide customers in person, by phone, and virtually. * Conduct post-sale follow-up and strengthen relationships with customers and property owners. * Manage inquiries, requests, and requirements promptly. * Coordinate documentation, contracts, and administrative processes. * Support the sales team in tracking and closing opportunities. * Keep customer information up to date in CRM and internal systems. * Coordinate trainings, meetings, and onboarding sessions regarding platforms and services. * Identify opportunities to improve the customer experience. What We Are Looking For * Final-year student, recent graduate, or technical/university professional in Business Administration, Marketing, Communications, Business, or related fields. * Minimum 1 year of experience in customer service, customer success, post-sale support, call centers, or sales. * Excellent verbal and written communication skills. * Strong organizational and follow-up abilities. * Customer orientation and problem-solving skills. * Proficiency in Microsoft Office and digital tools. * Prior experience in the real estate sector is desirable. We Especially Value * Empathy and a strong service orientation. * Ability to build trust. * Positive attitude and results-driven mindset. * Teamwork skills. * Desire for professional growth. What We Offer * Compensation ranging from S/ 1,350 to S/ 1,650, based on experience and performance. * Performance-based bonuses. * Ongoing training. * Clear career path and professional development. * Excellent work environment. * Opportunity to contribute to a growing and transforming company. **If you enjoy helping people, building lasting relationships, and creating memorable customer experiences, we want to meet you.** **Apply now and join Urbifrax Real Estate.** Salary: S/.1,550\.00 \- S/.1,850\.00 per month Work Location: On-site employment