Customer Service Advisor – Post-Sale

Description

Job Summary: We are seeking a Customer Service Advisor – Post-Sale to provide support and efficiently resolve issues, ensuring an excellent customer experience. Key Highlights: 1. Post-sale customer support and assistance via WhatsApp and social media 2. Resolution of product-related inquiries, complaints, and issues 3. Opportunity for professional growth and development At Gigabrands, we are looking for a Customer Service Advisor – Post-Sale who is service-oriented and skilled at efficiently resolving situations to deliver an outstanding experience to our customers. Main Responsibilities \- Provide post-sale customer support and assistance via WhatsApp and social media. \- Resolve product-related inquiries, complaints, and issues. \- Inform customers about the status of their requests and technical support response times. \- Follow up on cases until resolution, maintaining clear and timely communication. \- Record and update customer information in internal systems. \- Coordinate with various departments to provide timely solutions. Requirements \- Minimum 1 year of experience in customer service, post-sale support, or call center roles. \- Excellent written communication and drafting skills. \- Ability to solve problems and handle customer situations empathetically and professionally. \- Basic to intermediate proficiency in Microsoft Excel and Microsoft Word. \- Proactivity, organizational skills, and customer orientation. \- Availability to work onsite in San Borja. Benefits \- Formal employment registration (payroll inclusion). \- Job stability. \- Excellent working environment. \- Opportunity for professional growth and development. Location: San Borja, Lima Work Mode: Onsite Schedule: Full-time, Monday to Friday If you are passionate about delivering exceptional customer service and wish to join a committed team, we want to meet you! Apply via Indeed. Salary: S/.1,800\.00 per month Workplace: Onsite employment