CUSTOMER SERVICE ASSISTANT - ADMINISTRATION

Description

Job Summary: Provide operational and administrative support to the Customer Service Supervisor, ensuring timely and efficient service, and guaranteeing accurate information updates and requirement tracking. Key Highlights: 1. Professional development opportunity 2. Positive work environment 3. Comprehensive management of customer inquiries and requests **Job Objective** Provide operational and administrative support to the Customer Service Supervisor, ensuring timely, organized, and efficient service. Additionally, ensure accurate information updates in management systems, case traceability, and continuous follow-up of requirements until resolution. **Requirements** * Graduate or Bachelor’s degree in Administration, Communications, Marketing, Business Management, or related fields. * Minimum 1 year of experience in customer service. * Experience in real estate or construction companies is preferred. * Experience in managing and following up on customer requests, complaints, and requirements is preferred. **Knowledge** * Basic knowledge of real estate processes. * Intermediate-level Microsoft Excel proficiency. * Proficiency in Microsoft Office. * CRM experience is preferred, especially with Sperant or other management systems. * Document management and database control. * Ability to draft emails, letters, and reports. * Proficiency in customer service channels: email, telephone, WhatsApp, and digital platforms. **Responsibilities** * Monitor and manage daily customer inquiries, requests, and requirements received through customer service channels. * Provide timely responses and conduct continuous follow-up on each case until resolution. * Coordinate with internal departments to ensure timely handling and resolution of requirements. * Keep customers informed about the status and progress of their requests. * Manage complaints, special requests, and cases requiring priority follow-up. * Register and update information in the CRM, Excel, and other control tools. * Maintain updated databases and ensure proper traceability for each case. * Validate the quality and consistency of information recorded in systems. * Prepare follow-up reports and departmental performance indicators. * Identify and promptly flag pending, overdue, or non-compliance-risk cases. **Benefits** * Salary: 1800 (RXH) * Professional development opportunity. * Positive work environment Salary: S/.1,800\.00 per month Application Question(s): * Do you have at least 1 year of experience in customer service? * Have you managed customer complaints, inquiries, or requests with follow-up until resolution? * Do you have experience using CRM or management systems to register and track cases? * Do you have experience working in real estate or construction companies? * Do you agree with the salary of 1800 (RXH)? Work Location: On-site employment