Customer Success

Description

Job Summary: We are seeking a Customer Success professional to manage, retain, and satisfy customers, ensuring a positive experience with our platform. Key Highlights: 1. Opportunity for professional development and career path. 2. Positive work environment and continuous training. At **Restaurant.pe**, we are looking for a **Customer Success** professional focused on customer management, retention, and satisfaction. We seek an analytical, proactive individual with strong communication skills and the ability to resolve incidents promptly, ensuring a positive experience while using our platform. Required Profile * Degree in Business Administration, Communications, or related fields. * Minimum 2 years of experience in customer service, Customer Success, or account management. * Experience in the foodservice industry, restaurants, or POS systems is preferred. * Advanced Excel proficiency. * CRM system experience. * Power BI knowledge is preferred. * Information analysis capability. * Results-oriented mindset and customer retention focus. * Analytical ability and sound judgment. * Problem-solving skills. * Assertive communication. * Emotional intelligence. * Proactivity. * Ability to work under pressure. * Responsibility and punctuality. Main Responsibilities * Manage the assigned customer portfolio, providing personalized support to ensure satisfaction, continuity, and retention. * Monitor customers, incidents, and requests. * Coordinate with internal departments to deliver timely solutions. * Audit the customer experience during onboarding and platform usage. * Measure customer satisfaction using metrics such as NPS. * Handle complaints, churn risks, and critical cases. * Propose actions to prevent customer loss. * Contact and reactivate inactive or at-risk customers. * Promote continued platform usage. * Analyze customer data and prepare management reports. Work Modality * On-site work. * Rotating schedule. * Salary: S/1\.500 We Offer * Opportunity for professional development. * Career path. * Positive work environment. * Continuous training. Salary: S/.1,500\.00 per month Work Location: On-site employment