Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you! We are champions of positive transformation. We believe in innovation, adaptation, and prioritizing our customers at the core of all our actions. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo! **Apply right now!** IT Assurance Engineer **¡Boost your career in the IT world!** We are looking for professionals passionate about the operation, stability, and continuous improvement of technological services. **If you want to contribute your experience and grow with us, apply here.** **We are looking for an IT Assurance Engineer.** **Location:** El Salvador **Main Purpose:** Execute strategies to ensure the availability of End\-to\-End IT services by applying good management practices (changes, incidents, problems, access, and DRP), coordinating with providers and support teams, and addressing controls and audits according to the company's security frameworks. **Responsibilities:** * Execute necessary processes to guarantee the availability of IT services, meeting SLAs for business support and internal-use End\-to\-End services. * Document compliance with defined metrics for the area regarding services under administration. * Resolve medium-scale problems and incidents for platforms under responsibility. * Comply with the defined Change Management process. * Carry out audit controls, documenting what is required as stipulated. * Enhance the knowledge base content related to known errors and solutions for business support technological services. * Ensure proper administration of business applications under provider responsibility, guaranteeing compliance with applicable indicators. **Requirements:** * Graduated in Systems Engineering, Bachelor’s in Computer Science, or related fields. * 2 years of experience in IT operations. **Required Experience:** * ️ IT systems support. * + ️ Knowledge in incident, problem, and change management. * Experience in audits and documentation of evidence. * Knowledge in monitoring and control of IT systems. **Apply now and be part of the future of telecommunications in El Salvador!** **\#JobOpportunity \#TigoElSalvador \#Telecommunications \#ProfessionalGrowth** \#TigoElSalvador Our people are the soul of Tigo El Salvador. We employ more than 4,500 people directly and indirectly, which makes us proud of being a responsible company that contributes to the economic growth of the country. More than job opportunities, at Tigo we create professional development networks where our employees have no barriers to reach their full potential. Our Sangre Tigo culture is lived in every corner of our work centers, pushing us to be the best. Sangre Tigo moves us to work together with a purpose, to be innovative, agile and disciplined, to guide our actions by our integrity, to place our clients at the center of everything we do, to be engines of positive change, being always proud of our history. We promote the digital lifestyle and take full advantage of technology to facilitate the day\-to\-day life of our clients. Throughout the years, we have been acknowledged as one of the top workplaces in El Salvador and Central America. At Tigo, we are not just a great workplace; we are a community of amazing people to work with. We welcome you to join our team! Apply Now! *Millicom \| Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.*