On-site Support Agent

Description

Job Summary: You will be responsible for real-time monitoring of delivery routes, managing operational incidents, and ensuring accurate daily order closing and settlements. Key Highlights: 1. Real-time route monitoring and operational incident management 2. Coordination of operational solutions with riders and stores 3. Ensuring accurate daily order closing and settlements **Lima On-site Support Agent** Location: Pueblo Libre Schedule (Monday to Saturday): 1:00 AM – 8:00 PM Compensation: S/ 1,500 + S/ 200 bonus Payroll: MYPE **Job Objective** You will be responsible for real-time monitoring of delivery routes, managing operational incidents during execution, and ensuring accurate daily order closing and settlements. **Main Responsibilities** * Monitor rider route progress. * Identify and manage incidents (e.g., rejections, no customer response, delays). * Validate order information between the system and the delivery application. * Track orders in statuses such as in transit, at agency, or returned. * Coordinate operational solutions in real time with riders and stores. * Perform daily reconciliation of orders, pending items, and refunds. * Ensure correct operational closure at the end of each shift. * Follow up on rescheduled or special orders (e.g., Express). **Requirements** * Technical or university degree in Administration, Logistics, or related fields. * Experience in logistics operations, courier services, or last-mile delivery (preferred). * Experience in route monitoring or operational incident management. * Familiarity with order management platforms or CRM systems (preferred). * Proficiency in using WhatsApp as a coordination channel. * Possession of an Android smartphone. Salary: S/.1.00 - S/.1,700.00 per hour Workplace: On-site employment