Receptionist - Customer Service

Description

Job Summary: We are seeking a proactive and organized Reception Assistant to serve as the first point of contact for our healthcare center and provide fundamental support for daily operations. Key Highlights: 1. In-person customer service, preferably in the healthcare sector 2. Use of WhatsApp Business with a focus on persuasive communication 3. Appointment scheduling, payment processing, and maintaining order at the reception We are a specialized center for comprehensive healthcare, committed to delivering excellent and compassionate care. We seek an organized, proactive individual with outstanding interpersonal skills to serve as the first point of contact for our center and as the cornerstone of our daily operations. Requirements: **Education:** Technical or university studies in Administration, Secretarial Studies, Communications, or related fields **Experience:** * Minimum 1 year of experience in in-person customer service roles, preferably in the healthcare sector (clinics, private practices, or laboratories). * Proficiency with office tools (Word, basic Excel) and advanced fluency in WhatsApp Business, with emphasis on **persuasive communication for sales closing and effective appointment scheduling**, ensuring conversion of inquiries into confirmed patients. * Empathy and a strong service orientation. * Ability to work collaboratively and solve problems. * Punctuality and a high sense of responsibility. **Main Responsibilities:** * Greeting and welcoming patients with friendly, professional demeanor. * Managing appointments and overseeing the medical schedule via phone and WhatsApp. * Entering data into the internal system and managing patient files/clinical histories and supply inventory. * Processing payments, issuing receipts/invoices, and performing daily cash reconciliation. * Providing patients with information regarding services, costs, and operating hours. * Maintaining order and cleanliness in the reception area. **Benefits** * Formal employment registration * Working hours: Monday to Saturday, 9:00 AM – 6:00 PM * Pleasant work environment within a professional and dynamic setting Employment Type: Full-time Salary: S/.1,200.00 per month Work Location: On-site employment