Store Supervisor

Description

Job Summary: We are seeking a professional to supervise operations in the food and beverage or retail sector, ensuring adherence to standards and customer satisfaction. Key Responsibilities: 1. Supervision and on-site support of operational teams. 2. Incident management and compliance with quality standards. 3. Customer service and preparation of operational reports. **Required Profile** **Education**: Technical or university studies in Administration, Gastronomy, Hospitality and Tourism, or related fields. **Experience**: Minimum 1 year of experience in operational supervisory roles within the food and beverage or retail sector. **Technical Competencies** ● Proficiency in operational checklists and performance indicators. ● Proficiency in office software and point-of-sale systems. ● Knowledge of Good Food Handling Practices (GFHP). ● Familiarity with labor regulations and the Internal Work Regulations. **Soft Skills and Competencies** ● Ability to supervise and support teams. ● Proactivity and ability to respond effectively to unexpected situations. ● Clear and assertive communication. ● Attention to detail and commitment to standard compliance. **Responsibilities** ● Escalate operational, maintenance, or infrastructure incidents exceeding authorized limits to Management or Administration. ● Monitor staff attendance, punctuality, and compliance with uniform and hygiene requirements during assigned shifts and at the assigned store. ● Provide floor-level support to staff to ensure proper adherence to standards. ● Report on and assist with the operational onboarding of new personnel at the point of sale. ● Address customer inquiries, complaints, or claims during assigned shifts, escalating cases as required. ● Prepare reports on sales performance, incidents, shrinkage, and standard compliance. ● Support internal quality and food safety audit observations. Salary: S/.1\.00 \- S/.2\.00 per month Work Location: On-site employment