Level 2 Technical Support (Service Desk)

Description

Job Summary: Provide Level 2 technical support to USIL's administrative, teaching, and academic staff, interacting directly with users on campus. Key Responsibilities: 1. Provide Level 2 technical support to administrative and academic staff. 2. Deliver direct user support on campus. 3. Demonstrate strong communication and customer service skills. **Company Description** Universidad San Ignacio de Loyola **Job Description** Provide Level 2 support to USIL's administrative, teaching, and academic staff on campus through direct user interaction. **Requirements** Knowledge of operating systems, software, and devices * Networking knowledge * Printer configuration * Communication skills * Clarity and precision in responses * Strong customer service skills * Ability to resolve issues clearly and promptly * Customer service skills: empathy toward customers, active listening to user needs, maintaining patience and professionalism. **Additional Information** Client: USIL Minimum experience: 6 months Rotating schedule: * Monday to Saturday, 6:30 AM to 3:30 PM * Monday to Saturday, 2:00 PM to 9:00 PM Start Date: April 29, End Date: June 30