Technical Support (Service Desk) Level 2

Description

Job Summary: Provide Level 2 technical support to administrative, teaching, and academic staff, delivering direct user support on campus. Key Responsibilities: 1. Direct technical support to USIL users on campus 2. Resolution of operating system and network issues 3. Communication and customer service skills **Company Description** San Ignacio de Loyola University **Job Description** Provide Level 2 support to USIL’s administrative, teaching, and academic staff on campus through direct user assistance. **Requirements** Knowledge of operating systems, software, and devices * Networking knowledge * Printer configuration * Communication skills * Clarity and precision in responses * Ability to deliver excellent customer service * Clear and prompt problem resolution * Customer service skills: empathy toward customers, ability to listen to user needs, maintaining patience and professionalism. **Additional Information** Client: USIL Minimum experience: 6 months Schedule: Monday to Saturday, 2:00 AM to 11:00 PM Start Date: 06 April, End Date: 31 May