Functional Technical Support Consultant

Description

Summary: This role involves providing basic technical and functional support for the Lark platform and other collaboration tools, including configuration, maintenance, and incident reporting. Highlights: 1. Provide basic technical support for the Lark platform 2. Assist with configuration and maintenance of digital collaboration tools 3. Opportunity for continuous training and hands-on tech experience Position Objective: Provide basic support in the operation, maintenance, configuration, and installation of the Lark platform, ensuring its proper functioning within the organization. **What challenges will you face?** * Provide basic technical support for the use and functionality of the Lark platform. * Assist with configuration, review, installation, and simple maintenance tasks within the Lark environment. * Execute operational tasks following procedures established by the technical team. * Log and report incidents or requests to the responsible technician or supervisor. * Support process documentation and activity tracking. * Provide functional support to users on digital collaboration tools. * Assist in the basic configuration and administration of productivity and collaboration platforms such as Lark and Office 365\. **What do we expect from you?** * Languages: Intermediate English. * Basic knowledge of SaaS technical support, tools handling, equipment management, and digital collaboration platforms. * Ability to follow procedures, work in a team, and stay organized with assigned tasks. * Basic experience providing technical or functional support to users. * Knowledge or experience with collaboration platforms (Lark, Office 365, Google Workspace, or similar). * Basic experience in digital tools configuration, user management, and operational support. * Ability to document processes and track incidents. * Proactive, responsible, and detail\-oriented mindset. **What do we offer?** * Remote work model * Continuous training fully covered by Tuxpas * Startup\-like culture with agile methodologies * Opportunity to gain hands\-on experience in technology and digital productivity Sueldo: S/.2,000\.00 \- S/.3,000\.00 al mes Lugar de trabajo: Empleo remoto