Knowledge Manager

Description

Job Summary: Stefanini is seeking a Knowledge Manager to co-create a better future, manage knowledge, and ensure the quality of technical documentation. Key Highlights: 1. Co-create a better future and participate in innovation. 2. Lead knowledge and technical documentation management. 3. Collaborate with multidisciplinary teams and vendors. Join Stefanini! At Stefanini, we are more than 30,000 geniuses connected from 41 countries, doing what we love and co-creating a better future. You definitely don’t want to miss out! We are looking for a Knowledge Manager. **Responsibilities and Authorities** * Request internal teams and vendors to create or update knowledge articles. * Assign owners and review dates for published content. * Observe, return, or reject documentation that: * Is incomplete. * Lacks technical validation. * Is confusing or difficult to execute. * Is duplicated. * Contains incorrect information. * Does not comply with the defined template or standard. * Exposes sensitive information without authorization. * Temporarily withdraw articles from publication if they represent an operational risk or contain incorrect information. * Request evidence of technical validation before publishing a procedure. * Convene knowledge review or transfer meetings. * Require documentation updates as a prerequisite for closing: * Projects. * Significant changes. * Implementations. * Problems. * Known errors. * Service transitions. * Third-party contracts or services. * Escalate non-compliance related to documentation, knowledge transfer, or article updates. * Define and administer templates, taxonomies, categories, tags, and publication criteria. * Propose access restrictions based on information criticality or confidentiality. * Recommend rejecting a transfer to operations when documentation is insufficient. * Request remediation plans when significant knowledge gaps exist. * Directly present knowledge-related risks in operational and service committees. * Approve functional publication of articles that have met required validations. * Archive or withdraw outdated content after coordinating with the respective owner. **Requirements and Qualifications** * Professionals with degrees in Computer Science or Engineering. * Minimum 3 years of experience in this role. * Experience implementing ITIL 4 methodology, especially Knowledge Management. * Experience in IT Service Management. * Knowledge of Incident, Problem, Change, Configuration, and Continual Improvement processes. * Proficiency with ITSM tools such as: * ServiceNow. * Jira Service Management. * BMC Remedy. * EasyVista. * ManageEngine. * Freshservice. * Other similar platforms. * Experience administering knowledge bases, portals, or document repositories. * Familiarity with Microsoft SharePoint, Confluence, or equivalent tools. * Technical and functional writing skills. * Ability to transform technical information into simple, accessible content. * Knowledge of document management, version control, and information classification. * Ability to coordinate multidisciplinary teams and vendors. * Strong communication, organizational, analytical, tracking, and facilitation skills. Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow — together. Here, every action matters, and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then Stefanini is exactly what you’re looking for. Come and let’s build a better future — together!