SERVICE DECK KONECTA CENTRO DE LIMA

Description

Job Summary: We are seeking an experienced Service Desk technician to provide first-level support to users, manage incidents, and maintain the knowledge base. Key Responsibilities: 1. First-level technical support to users 2. Incident and request management 3. Knowledge base maintenance POSITION: Service Desk / Help Desk Location: Downtown Lima – Plaza San Martín Work Modality: On-site Contract Type: MYPE payroll Schedule: Rotating shifts, 24/7 Salary: S/ 1,400\.00 MAIN RESPONSIBILITIES * Provide first-level technical support to users (on-site, telephone, and remote). * Register, classify, and track incidents and requests in the ticketing system. * Provide basic support for hardware, software, printers, and connectivity. * Escalate incidents to higher support levels when appropriate. * Validate SLA compliance and response times. * Keep the knowledge base up to date. * Assist with basic device configurations. REQUIREMENTS * Technical or university degree in Systems, Computer Science, Networking, or related field (in progress or completed). * Minimum 6 months of experience in Service Desk or Help Desk roles. * Basic knowledge of Windows, Office, networking, and remote support tools. * Availability for rotating 24/7 shifts\. * Strong user-facing skills and effective communication. CORE COMPETENCIES * Service orientation. * Teamwork. * Organization and accountability. * Learning ability. Employment Type: Full-time Salary: S/.1,400\.00 per month Work Location: On-site employment