SERVICE DESK - KONECTA LIMA CITY CENTER

Description

Position Summary: OUTECK is seeking Technical Support / Service Desk personnel for incident and ticket handling and follow-up, remote and on-site support, network diagnostics, and escalation. Key Responsibilities: 1. Incident and ticket handling and follow-up 2. Remote and on-site user support 3. Basic network and equipment diagnostics **– Technical Support / Service Desk** **OUTECK**, a company providing services to **Konecta**, is seeking **Technical Support / Service Desk** personnel. **Requirements:** * Experience or knowledge of **ticketing** tools (Remedy, GLPI, ServiceNow, Jira). * Proficiency in **Windows, Office 365, and Outlook**. * Basic networking knowledge: **TCP/IP, DNS, DHCP, VPN, Wi\-Fi**. * Basic connectivity commands: **ping, tracert, ipconfig, nslookup**. * Support for **hardware, software, and user management**. **Responsibilities:** * Handling and follow-up of **incidents and tickets**. * **Remote and on-site** user support. * Basic network and equipment diagnostics. * Incident escalation and solution documentation. **Conditions:** * **Salary:** S/ 1,400 * **MYPE payroll registration** * **Rotating 24/7 shifts (48 hours): morning, afternoon, and overnight** * **On-site work** **Locations:** * Lima City Center (Plaza San Martín) Employment Type: Full-time Salary: S/.1,400\.00 per month Work Location: On-site employment