Job Summary: Supervises and coordinates real-time operations, manages incidents, and prepares reports, requiring strong concentration and assertive communication. Key Highlights: 1. Real-time operations monitoring and incident management 2. Operational coordination and report generation 3. Growth opportunities and continuous training Monitor, coordinate, and supervise real-time operations, ensuring compliance with operational sequences, timely incident resolution, and service continuity through control system monitoring and communication channels. Main Responsibilities Control center duties are performed only on Saturdays from 2:00 PM to 10:00 PM; operational control assistant works Monday through Saturday. * Real-time monitoring: Supervise operational flow via tracking platforms (GPS, management systems, CCTV cameras, or internal software) – Saturdays only, 2:00 PM – 10:00 PM * Incident management: Immediately identify, log, and escalate deviations, delays, or emergencies per established protocols – Saturdays only, 2:00 PM – 10:00 PM * Operational coordination: Maintain smooth and constant communication with field staff, drivers, supervisors, and customers – Saturdays only, 2:00 PM – 10:00 PM * Report generation: Log events in the operational logbook and draft daily performance reports, KPIs, and incident summaries. * Administrative support: Consolidate route, shift, or inventory data to support Operations department decision-making. Profile Requirements * Academic background: Technical degree in Computer Science or related fields. * No experience required – we provide training. * Technical knowledge: o Intermediate-level Microsoft Excel proficiency o Technical writing and incident reporting skills. * Key skills: High concentration capacity, assertive communication, ability to work under pressure, and attention to detail. * Availability: Flexibility to work full-time shifts and compensated overtime, remuneration in accordance with applicable law. * Benefits: o Formal employment registration with all statutory benefits from day one. o Career growth opportunities and defined career path. o Continuous training. Salary: Starting at S/.1,130\.00 per month Workplace: On-site employment
María García
Indeed · HR
María García
Indeed · HR
