Job Summary: We are looking for a committed and organized Back Office professional to manage sales, post-sales follow-up, and incidents, ensuring an excellent customer experience within a dynamic team. Key Highlights: 1. Job stability and professional growth 2. Paid training from day one 3. Excellent work environment and continuous support Back Office Call Center | Job Stability and Professional Growth · At M&M Contact Center, a company specialized in telecommunications and energy services, we are seeking a committed, organized, and results-oriented Back Office professional who wishes to grow professionally within a dynamic and continuously expanding team. If you enjoy working with processes, operational tracking, and providing support to ensure an excellent customer experience, this opportunity is for you. What will be your main responsibilities? Validate and manage sales generated by the commercial team. Conduct post-sales follow-up and handle customer requests. Manage incidents, observations, and complaints promptly. Develop counteroffers and customer retention strategies. Coordinate and execute activations of contracted services. Record, update, and monitor information on internal platforms and databases. Prepare reports and track operational indicators. What are we looking for in you? Minimum 1 year of experience as a Back Office professional in a Call Center (mandatory). Intermediate-level Excel skills (filters, tables, basic formulas, and information control). Strong organizational skills and attention to detail. Ability to work towards objectives and meet established deadlines. Proactive, solution-oriented attitude and teamwork focus. Availability to work on-site. What do we offer you? Compensation commensurate with your experience and performance. Paid training from day one. Genuine growth opportunities and a clear career path. Excellent work environment and continuous support. Fixed schedule for better personal organization: Monday to Friday: 7:00 a.m. to 4:00 p.m. Only 2 Saturdays per month: 8:00 a.m. to 1:00 p.m. If you seek stability, continuous learning, and wish to join a company that values commitment and team development, we want to meet you!. -Requirements- Minimum education: Secondary Education 1 year of experience Keywords: callcenter, teleoperador, telefonista, telephonist, telefonico
Amaru Quispe
Computrabajo
Amaru Quispe
Computrabajo
