**About the Role** * **Project Implementation**: Supports implementation readiness by reproducing and documenting issues, validating configuration changes, and ensuring system stability before client handoff. Assists with testing and confirming that project deliverables meet quality standards. * **Program Management:** Maintains trackers, dashboards, and shared documentation to reflect testing progress, open issues, and project status. Updates templates and internal tools to support the Implementation team’s efficiency. * **System Configuration and Problem Solving**: Performs basic configuration validations, tests fixes, and identifies potential risks or inconsistencies. Troubleshoots bugs and provides feedback on test results to Implementation. * **External Stakeholder Management**: Collaborates with internal teams and Customer Success to communicate issue status and test outcomes. May assist in preparing client\-facing updates for critical issues or release validations. * **Team Relationship:** Provides QA coverage and testing support to Implementation Specialists and TPMs. Ensures clear and organized documentation, and smooth collaboration across ongoing projects. * **Reporting and Documentation**: Maintains incident logs, documents test results, and updates the internal knowledge base. Supports creation and maintenance of process templates, configuration guides, and QA documentation. * **Risk Management**: Escalates issues promptly with severity details and context to ensure proper triage. Supports validation steps to reduce risk prior to production releases. * **Continuous Improvement**: Identifies recurring issues or inefficiencies in testing and implementation workflows, recommending improvements to enhance quality and team operations. * **Internal Stakeholder Management**: Works closely with Implementation team to align on priorities, testing needs, and timelines across multiple client projects. **Requirements** * Bachelor’s degree in Business or Industrial Engineering, Information Systems, or related field. * 0–2 years SaaS support, QA, or troubleshooting experience; strong documentation and problem\-solving skills * Ability to quickly learn and apply software configuration and troubleshooting skills (preferred). * Curiosity about technology and willingness to learn low\-code/no\-code tools or workflow automation (e.g., Zapier, Make) is a plus. * Strong organizational and time management skills; able to handle multiple priorities. * Proactive problem\-solver with a collaborative mindset. * Fluency in English (C1\) and excellent written and verbal communication skills. * Available to work in a hybrid work model. **Our Benefits** ---------------- In addition to competitive salaries, this role includes: * Formal employment (“Planilla”) under a Peruvian entity — all legal benefits in soles (CTS, Gratificaciones, etc.). * Full\-time schedule: Monday–Friday, 9am–6pm. * Unlimited vacation days — yes, we mean it! * EPS healthcare (Rimac) covered 100%. * Oncology insurance (Rimac) covered 100%. * AFP retirement plan. * Coworking access in Miraflores, Lima — with free beverages, talks, bicycle parking, and amazing city views. * Company laptop and tools provided. *Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. The coworking is adequate for people with special mobility needs.*