Operations Manager - EPM

Description

Summary: This role supports property owners and tenants by managing residential properties, ensuring client satisfaction and maximizing returns through diligent service. Highlights: 1. Tenant-focused approach maximizing property owner returns 2. Customer service oriented with strong multitasking skills 3. Opportunity to manage a full range of property responsibilities **About Us:** We are a full\-service residential property management company based in Baltimore, Maryland, with over six years of experience in real estate sales and management. Our tenant\-focused approach helps maximize property owner returns while delivering high\-quality management services. We’re looking for a candidate who is passionate about customer service, enjoys supporting clients and tenants, and is highly organized with strong multitasking skills to support the responsibilities of this role. **Salary:** $1,000 \- $1,300 USD (monthly) **Roles and Responsibilities:** * Advertise vacant units, screen tenants, and manage lease agreements. * Answer inquiries about units available for lease and set up viewings * Schedule and document property inspections, ensuring maintenance and safety compliance. * Address tenant inquiries and complaints professionally and promptly. * Coordinate repairs, obtain quotes, and oversee quality. * Rent collection, delinquency follow\-up, manage budgets, and process expenses. * Ensure lease compliance, resolve disputes, and handle legal actions if necessary. * Maintain accurate records of transactions and tenant communications. Curate records of transactions and tenant communications. * Coordinate tenant move\-ins and move\-outs, including utility setup **Skills:** * Strong phone communication and problem\-solving skills. * Customer\-focused and professional when handling tenant inquiries and issues. * Clear written and verbal English communication. * Organized, detail\-oriented, and able to manage multiple tasks. * Proactive, independent, and comfortable in a fast\-paced environment. * Able to coordinate vendors, inspections, and move\-ins/move\-outs. * Tech\-savvy with experience using AppFolio, 3CX, LeadSimple, and Google Workspace or Microsoft Office. **Qualifications:** * Bachelor’s degree in Administration, Business, or a related field (preferred, not required). * 3\+ years of experience in property management or customer service in a fast\-paced environment. * Advanced English proficiency, both written and spoken. * Reliable, high\-speed wired internet connection (minimum 200 Mbps). * Windows 10/11 or Mac computer with at least 4 GB RAM (Intel i5 or equivalent). **Physical Setting:** Remote **Schedule:** Monday \- Friday: 9 am \- 6 pm EST (1hr Lunch) Job Type: Full\-time Pay: S/.3,355\.00 \- S/.4,360\.00 per month Education: * Bachelor's (Required) Experience: * admin/customer service: 3 years (Required) Language: * advanced English (Required) Work Location: Remote