IT Technical Support Assistant - Lima

Description

Job Summary: We are seeking a professional to manage incidents, maintain equipment, provide user support, and optimize technological resources at a leading telecommunications company. Key Highlights: 1. Commitment to work quality and teamwork. 2. Real opportunities for growth and career progression. 3. Certified training programs to enhance skills. With over 14 years of experience in the telecommunications field, our presence extends across **Chile, Peru, and Colombia**, backed by extensive expertise in **installations and engineering**. We have established ourselves as an industry leader, delivering comprehensive solutions to our clients. **Your main responsibilities will include:** * Ensuring proper documentation of incidents and resolutions in the support platform. * Applying best practices in incident management and user support. * Guaranteeing compliance with equipment maintenance protocols. * Optimizing resources for purchasing and utilizing technological equipment. * Managing equipment repair and reuse to reduce operational costs. * Evaluating and recommending improvements to tools and processes to optimize IT investments. * Implementing security measures on devices and networks to prevent unauthorized access. * Ensuring backup and protection of user information. * Complying with the organization's established cybersecurity protocols. * Advising users on best practices for using computer systems. * Prioritizing and escalating incidents according to their criticality level. * Recommending solutions and improvements to the technical support service. * Applying ISO regulations and established quality standards to ensure compliance with requirements and maintain process excellence. **What We Are Looking For:** * Graduate of technical or university programs in Systems, Computing, Informatics, Networks, Telecommunications, or related fields. * Experience: Minimum 2 years of experience in technical support, equipment maintenance, and user assistance. * Availability for on-site work Monday through Friday, from 8:30 a.m. to 6:00 p.m., in Surco. * **What We Value:** * Commitment to work quality. * Teamwork. * Flexibility and adaptability. * Results orientation. * Innovation and creativity. **What We Offer:** * Formal employment with all statutory benefits (bonuses, CTS, vacation, ESSALUD, and Life Insurance Law). * Certified training programs to enhance your skills. * Real opportunities for growth and career progression. * Access to corporate agreements offering exclusive discounts. Join a company that invests in your future!