On-Site Technical Support L2

Description

Job Summary: We are seeking a professional for Level 2 on-site technical support, responsible for comprehensive hardware and software management to ensure optimal client equipment performance. Key Highlights: 1. Comprehensive support for PCs and peripherals (pin pads, ticket printers) 2. On-site resolution of hardware and software incidents 3. Preparation, installation, and configuration of computing equipment Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds connected from 41 countries, doing what we love and co\-creating a better future. You definitely don’t want to miss out! On\-Site Technical Support L2! Why will we choose you? Because the challenges you’ll take on reflect your ambitions! **Responsibilities and Duties** * Support for the entire fleet of PCs and peripherals (pin pads \- ticket printers \- etc) * On-site resolution of hardware and software incidents * Support for incidents related to base software * Preparation, installation, configuration, and replacement of computing equipment * Equipment cloning and user data backup * Equipment personalization and data restoration * Preparation of equipment for delivery to vendors and end users * First-line support for printers * Preparation of management reports and summaries as required * Equipment relocation and movement between client sites * Manual registration and tracking of equipment movements \- shipping documents **Requirements and Qualifications** * Professional with completed technical studies in systems, computer science, industrial engineering, logistics, or related fields. * Knowledge of ITIL Foundation (desirable but not mandatory) * 1 year or more of professional experience. * Technical knowledge of hardware (HW) * Familiarity with ticket management tools Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow—together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and let’s build a better future—together!