On-Site Technical Support L2

Description

Job Summary: We are seeking a technical support professional for PCs and peripherals, focused on repair, installation, configuration, and maintenance of equipment. Key Highlights: 1. Comprehensive technical support for PCs and peripherals 2. Hardware repair and installation (laptops and desktops) 3. Computer equipment preparation and customization Join Stefanini! At Stefanini, we are more than 30,000 geniuses connected from 41 countries, doing what we love and co-creating a better future. You definitely don’t want to miss out! Why will we choose you? Because the challenges you’ll take on reflect your ambitions! **Responsibilities and Duties** * Support for the entire fleet of PCs and peripherals (PIN pads \- ticket printers \- etc) * Repair and installation of components and parts for laptops and desktops (MANDATORY) * On-site resolution of hardware and software incidents * Support for base software-related incidents * Equipment preparation, installation, configuration, and replacement * Equipment customization and data restoration * Preparation of equipment for delivery to vendors and end users * Maintaining up-to-date hardware inventory * Manual registration and tracking of equipment movements \- guides **Requirements and Qualifications** * Professional with technical studies in systems, computer science, industrial engineering, logistics, or related fields. * Knowledge of ITIL Foundation (desirable but not mandatory) * Experience in operational management of assets, inventories, or warehouses * Minimum 3 years of professional experience. * Technical knowledge of HW (desirable) * Familiarity with ticket management tools (desirable) **Additional Information** 24 x 7 service Looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow — together. Here, every action matters, and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you’re a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and let’s build a better future — together!