Join Stefanini! At Stefanini, we are over 30,000 brilliant minds connected from 41 countries, doing what we love and co-creating a better future. You definitely don’t want to miss out! Onsite Microcomputing Support Coordinator **** Why will we choose you? Because the challenges you’ll take on reflect your ambitions! **Responsibilities and Authorities** * Manage and coordinate the assigned Onsite technical team. * Coordinate case assignments among team members. * Provide VIP user support. * Recruit, train, and support representatives and technicians. * Responsible for the case backlog (SLAs). * Ensure maintenance of customer service standards. * Contribute to improving customer service by actively responding to inquiries, managing complaints, and identifying and implementing improvements where necessary. * Maintain the repository of the team’s operational process documentation. * Establish best practices across the entire technical support process. * Monitor projects to identify areas for improvement and execute them when designated as responsible. * Prepare daily, weekly, and monthly reports on team productivity and service performance. * Escalate cases among different service providers. * Perform computer maintenance and resolve various hardware and software incidents. **Requirements and Qualifications** * Graduate, bachelor’s degree holder, or certified professional in Systems Engineering, Computer Science, or related fields. * One year of experience in similar positions. * Proven work experience in IT team management. * Solid technical knowledge and hands-on experience in microcomputing. **Management and Interpersonal Skills:** * Technical expertise with the ability to provide instructions to non-technical audiences. * Service-oriented profile with a proactive, solution-driven attitude. * Excellent verbal and written communication skills. * Team management skills. * Planning and organization. * Problem-solving and decision-making capabilities to achieve definitive resolution of recurring incidents. Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, at Stefanini we transform tomorrow—together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you’re a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come—let’s build a better future together!