Job Summary: Support the maintenance of the quality management system, execute validation activities, and handle customer complaints to ensure the quality of results. Key Responsibilities: 1. Support the maintenance of the quality management system in accordance with NTP‐ISO/IEC 17025 2. Planning and execution of technical validation activities for personnel 3. Handling customer complaints and ensuring the quality of analytical results **Company Description** SGS is a Swiss multinational company and the world leader in inspection, verification, testing, and certification services for products and services, with over 2,600 offices and laboratories worldwide. In Peru, we operate across most economic sectors—including mining, agriculture, and fisheries—and are an integral part of the value chain for their products and services. **Job Description** * Responsible for supporting the maintenance of the quality management system in compliance with the NTP‐ISO/IEC 17025 standard and ensuring its consistent application; identifying deviations from the management system or test procedures; and initiating actions to prevent or minimize such deviations. * Monitor and review the implementation of actions arising from audit processes, management reviews, nonconformities, deviations, corrective actions, and quality improvement actions. * Support the planning and execution of personnel technical validation and competence activities related to the implementation of test methods, sampling processes, and sample preparation. * Timely handling of customer complaints, including coordinating meetings with staff and Quellaveco supervision to conduct root cause analyses and define corrective and/or preventive actions; monitoring these actions and ensuring action plans are executed according to established timelines. * Identify and eliminate systematic errors in the process that could compromise analytical results. * Ensure the representativeness of test results and measurement traceability through the use of reference materials, replicates, calibrations, intermediate verifications, etc. * Analyze analytical report results to detect trends and implement action plans. * Prepare calibration and verification standards, ensuring their traceability. * Factorize and standardize standard solutions that significantly impact result accuracy. * Periodically verify the correct completion of quality records and issue Nonconformities when deviations occur. **Requirements** * Bachelor’s degree in Chemistry or Chemical Engineering. * Minimum 2 years of experience in similar positions. * Knowledge of sampling, sample preparation, and chemical analysis. * Diploma or coursework in quality management systems ‐ NTP‐ISO/IEC 17025\. * Solid knowledge of statistics. * Good Laboratory Practices. * Proficiency with equipment such as AA, ICP, XRF, XRD, etc. * Software proficiency: Advanced Excel, Minitab, LIMS. * The candidate must possess the following competencies: Leadership, Teamwork, Empathy, Personnel Management, Adaptability to change, Innovation, Effective Communication. **Additional Information** * Formal employment contract from day one. * Statutory life insurance. * Corporate agreements.
María García
Indeed · HR
María García
Indeed · HR
