**Join Stefanini!** At Stefanini, we are more than 30,000 talents connected from 40 countries, doing what they love and co-creating a better future. Surely you don't want to miss out! Technical Support Engineer (L1) **Responsibilities and Duties** We are seeking a Level 1 Technical Support Engineer to provide support to government clients in the administration, monitoring, and basic to intermediate resolution of incidents related to Fortinet security solutions (primarily FortiGate), ensuring operational continuity, compliance with security policies, and proper escalation to higher support levels when necessary. * Monitor and analyze alerts generated by Fortinet devices (FortiGate, FortiAnalyzer, FortiManager, etc.). * Handle requests and incidents related to basic-intermediate configurations of Fortinet firewalls (Web Filter Profiles, VPN user creation, security policies, security rules, routing, etc.) * Provide solutions for corporate clients by optimally using existing resources (VLAN, IPS, CPES, etc.) * Perform initial diagnostics, basic troubleshooting, and event documentation. * Keep incident logs and tickets updated in the management tool defined by the client. * Troubleshoot using tools such as ping, traceroute, sniffers, packet capture. * Participate in periodic operational reviews with the support team and client. * Participate in scheduled maintenance and change windows (RFC). Configuration of: * Security policies (Firewall Policies) * NAT (Source and Destination NAT) * IPsec and SSL VPNs * Virtual interfaces (VLANs, zones) **Requirements and Qualifications** * University degree in Computer Science, Telecommunications Engineering or related fields. * Knowledge of protocols (BGP, OSPF, MPLS, SIP). * Experience with log and reporting tools (FortiAnalyzer). * Experience with centralized management tools (FortiManager). * Diagnosis and resolution of common issues in FortiGate. * Escalate faults to second-level teams. * Execute scheduled maintenance tasks. * Log incidents and generate technical reports. * Minimum verifiable 2 years of experience in similar roles. **Certifications:** * NSE1, NSE2 * NSE4 or equivalent certification in the market from vendor Fortinet. * NSE5 or NSE7 (Desirable). **Additional Information** Are you looking for a place where your ideas can shine? With over 38 years of experience and a global presence, at Stefanini we transform tomorrow together. Here, every action counts and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive person, committed to continuous learning, and innovation is in your DNA, then this is what you've been looking for. Come and let's build a better future together!