Operations Assistant - Hotel

Description

Job Summary: We are seeking a hotel operations professional to supervise standards, coordinate reservations and maintenance, and handle incidents with a guest-oriented approach. Key Highlights: 1. Part of the Golden Mar Hotel operations team 2. Ability to perform in a dynamic hotel operation 3. Guest-oriented mindset and attention to detail Part of the Golden Mar Hotel operations team. Required Profile: \- Technical or university graduate in Tourism, Hospitality, Hotel Administration, or related fields. \- Ability to perform in a dynamic hotel operation and assume responsibilities both in guest service and operational support. \- Organized, responsible, autonomous, and willing to collaborate cross-functionally. \- Guest-oriented mindset, courteous communication, sound judgment for resolving incidents, and attention to detail. \- Basic proficiency in Microsoft Office tools. Responsibilities: \- Supervise daily operations to ensure compliance with service, order, and cleanliness standards. \- Coordinate room reservations and maintenance activities with the front office. \- Report necessary repairs and/or replacements in rooms or public areas to the maintenance department. \- Perform room validation procedures prior to check-in. \- Ensure rooms available for sale meet established standards. \- Coordinate with Housekeeping to rectify issues identified in rooms available for sale. \- Supervise that the Housekeeping department has all required supplies for its duties and place purchase orders accordingly. \- Maintain order and proper presentation of guest-facing areas. \- Guide guests on hotel services. \- Coordinate and validate external laundry deliveries. \- Address and resolve operational incidents within one’s scope of responsibility and escalate those requiring authorization. Benefits: * Formal employment under MYPE payroll regulations * Bi-weekly payments * Positive work environment * Career development path Work Schedule: * Availability to work Monday through Sunday, from 9:00 AM to 6:00 PM (rotating days off) Salary: Starting at S/.1,700.00 per month Workplace: On-site employment