On-Site Technical Support L2

Description

Job Summary: We are seeking an L2 on-site technical support professional to manage hardware and software incidents, equipment installation, and inventory maintenance. Key Highlights: 1. Comprehensive on-site hardware and software support. 2. Installation, configuration, and customization of equipment. 3. Opportunity for innovation and growth in a global environment. Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds connected from 41 countries, doing what they love and co\-creating a better future. You definitely don’t want to miss out! On\-Site Technical Support L2! Why will we choose you? Because the challenges you’ll take on reflect your ambitions! **Responsibilities and Duties** * Support for the entire fleet of PCs and peripherals (pin pad \- ticket printers \- etc) * On-site resolution of hardware and software incidents * Support for incidents related to base software * Preparation, installation, configuration, and replacement of computing equipment * Equipment cloning and user data backup * Equipment customization and data restoration * Preparation of equipment for delivery to vendors and end users * First-line support for printers * Maintenance of up-to-date hardware inventory * Preparation of management reports and summaries as required * Transportation and relocation of equipment between client sites (driving company-assigned vehicles) * Manual registration and tracking of equipment movements \- waybills **Requirements and Qualifications** * Technical degree completed in Systems, Computer Science, Industrial Engineering, Logistics, or related fields. * Knowledge of ITIL Foundation (desirable but not mandatory) * Familiarity with Agile methodologies (desirable) * Experience in operational asset, inventory, or warehouse management * 1 year of professional experience. * Technical knowledge of HW (desirable) * Intermediate Excel proficiency. * Familiarity with ticket management tools (desirable) * Valid A1 Driver’s License (manual transmission vehicle) Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow — together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you’re a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and let’s build a better future — together!