Service Designer UX/UI

Description

Job Summary: We are seeking a Service Designer to design and optimize omnichannel service experiences by connecting processes, channels, and people—generating tangible impact on both user experience and business outcomes. Key Highlights: 1. Design and optimize omnichannel service experiences 2. Connect processes, channels, and people for real impact 3. Identify pain points and opportunities for improvement We are hiring! **Service Designer** We are seeking a **Service Designer** to design and optimize omnichannel service experiences, connect processes, channels, and people, and generate real impact on user experience and business outcomes. **Work Modality:** Hybrid \- Surquillo **Responsibilities** * Design end\-to\-end journeys in omnichannel environments. * Connect channels, processes, and people within the service. * Identify pain points and opportunities for improvement. * Optimize operational and backstage processes. * Define service standards. * Align user experience with business objectives. **Requirements** * Bachelor’s degree in Graphic Design, Industrial Design, Communication, Marketing, Psychology, or related fields in UX/UI. * 5 years of experience in service design, user experience, or related roles. * Knowledge of User Research. * Experience with Service Blueprints and Customer Journey Maps. * Experience with prototyping and usability testing. * Ability to synthesize and analyze information. **Competencies** * Strategic thinking * User-centered approach * Communication * Collaboration * Adaptability **Benefits** * Market-competitive and timely compensation * Full payroll registration * 100% covered EPS health insurance * Mandatory Life Insurance from day one of employment * Career development path * Pleasant work environment Application Questions: * Please indicate your years of experience in Service Design and your proficiency level (Beginner, Intermediate, or Advanced) in User Research, Journey Maps, Service Blueprints, prototyping, and usability. Describe your most challenging project, specifying industry, role, scope, and outcomes. * Describe a case where you identified service breakdowns and the improvements implemented in both experience and operations (frontstage/backstage). * Describe how you aligned user experience with business objectives, citing a concrete outcome. * Please specify your academic field, degree, and any relevant additional studies (specializations, diplomas, or courses). * Please indicate your expected monthly salary range. * Are you available to work in a hybrid modality in Surquillo? Also indicate your current district of residence. Work Location: Hybrid in Surquillo, Lima