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Ubicación:
Chepén
Categoría:
Arquitectura

Indeed
B2B Corporate KAM Digital
Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!
We are champions of positive transformation. We believe in innovation, adaptation, and prioritizing our customers at the core of all our actions.
Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.
This is your opportunity, come and be part of Sangre Tigo!
**Apply right now!**
B2B Corporate KAM Digital
**¿Te apasiona la tecnología y las relaciones comerciales estratégicas?**
¡Esta oportunidad es para vos!
En **Tigo El Salvador** estamos en búsqueda de nuestro próximo(a) **B2B Corporate KAM Digital** : una persona con visión consultiva, enfoque estratégico y experiencia en soluciones digitales de alto valor como Cloud, Ciberseguridad, UCaaS y SD\-WAN.
**Propósito Principal:** Liderar la gestión integral de cuentas clave B2B, impulsando la venta consultiva de soluciones digitales de alto valor (como Cloud, Ciberseguridad, UCaaS y SD\-WAN), así como la renovación y crecimiento de productos Core (voz, datos, internet, móvil, M2M). El rol abarca todo el ciclo comercial —desde la prospección hasta la implementación— y actúa como socio estratégico del cliente, alineando la evolución tecnológica con sus objetivos de negocio.
Además de generar nuevos ingresos, es clave en la retención del revenue actual y en la articulación con equipos internos para asegurar una experiencia de cliente de alto valor.
**Responsabilidades:**
**Gestión Comercial Integral (Core \+ Digital)**
* Detectar tempranamente necesidades de transformación digital en clientes actuales o potenciales.
* Preparar, presentar y negociar propuestas consultivas de alto valor en soluciones como Cloud, Ciberseguridad, SD\-WAN y UCaaS.
* Liderar el proceso de cierre comercial de manera autónoma o en conjunto con especialistas digitales (Preventa, DSM, Arquitectura).
* Participar activamente en campañas de generación de demanda, activación digital o posicionamiento consultivo con clientes estratégicos.
**Impulso de Soluciones Digitales**
* Seguimiento a tickets de resolución de tickets escalados por cliente a NOC, SOC, DOC.
* Seguimiento y resolución de soporte brindado por proveedores a soluciones de clientes TIGO.
* Comunicación adecuada y en tiempo a solicitudes de acompañamiento o resolución de consultas técnicas de servicios activos de clientes TIGO.
* Validar y gestionar cualquier solicitud de cambio de configuración, escalada por el cliente y si este cumple dentro de alcances de solución.
* Revisión de casos de retención de clientes por objeciones de fallos o problemas de atención en servicios.
* Seguimiento para que todos los casos sean procesados dentro del tiempo establecido en cumplimiento de resolución por SLA.
**Coordinación Multidisciplinaria y Trabajo en Célula**
* Integrarse de forma activa a células comerciales locales y regionales, contribuyendo al diseño y ejecución de estrategias comerciales integradas.
* Coordinar esfuerzos con preventa, arquitectura de soluciones, operaciones, activaciones y atención al cliente para garantizar una experiencia fluida y de alto estándar.
* Alinear los esfuerzos internos para asegurar la correcta implementación, activación, soporte y satisfacción postventa.
**Gestión de Funnel y Propuestas Comerciales**
* Registrar, actualizar y administrar el funnel de oportunidades de manera rigurosa en CRM, tanto para productos Core como digitales.
* Participar en la construcción, coordinación y entrega de propuestas técnicas y comerciales (RFPs) en procesos locales o regionales.
* Asegurar que las propuestas reflejen el valor técnico, económico y estratégico de las soluciones ofertadas.
* Realizar seguimiento continuo de cada oportunidad hasta el cierre, identificando cuellos de botella y aceleradores del proceso comercial.
**Requisitos:**
* Graduado de Ingeniero de las carreras: Telecomunicaciones, Sistemas Informáticos, Ciberseguridad, carreras afines.
* Conocimientos sólidos en la estructuración, selección y administración de clientes corporativos, con capacidad para gestionar relaciones a largo plazo y generar valor comercial.
* Certificaciones: CCNA/CCNP Security, Azure/AWS Cloud, CISSP, ITIL, COSO.
* Experiencia mínima de 4 años en puestos de implementador o resolutor de problemas.
* Alta capacidad analítica.
* Habilidades de negociación y comunicación efectiva.
\#TigoElSalvador
Our people are the soul of Tigo El Salvador. We employ more than 4,500 people directly and indirectly, which makes us proud of being a responsible company that contributes to the economic growth of the country. More than job opportunities, at Tigo we create professional development networks where our employees have no barriers to reach their full potential.
Our Sangre Tigo culture is lived in every corner of our work centers, pushing us to be the best.
Sangre Tigo moves us to work together with a purpose, to be innovative, agile and disciplined, to guide our actions by our integrity, to place our clients at the center of everything we do, to be engines of positive change, being always proud of our history.
We promote the digital lifestyle and take full advantage of technology to facilitate the day\-to\-day life of our clients. Throughout the years, we have been acknowledged as one of the top workplaces in El Salvador and Central America. At Tigo, we are not just a great workplace; we are a community of amazing people to work with. We welcome you to join our team!
Apply Now!
*Millicom \| Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.*

MPMP+26 Tolón, Peru
Salario negociable

Indeed
Prepaid Retention Specialist
Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!
We are champions of positive transformation. We believe in innovation, adaptation, and prioritizing our customers at the core of all our actions.
Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.
This is your opportunity, come and be part of Sangre Tigo!
**Apply right now!**
Prepaid Retention Specialist
**¡Estamos buscando un (a) Prepaid Retention Specialist!**
Si te apasiona el análisis de datos , querés transformar información en insights accionables y sos proactivo para proponer soluciones de negocio, ¡esta oportunidad es para vos!
**Propósito Principal:**
Apoyar al área comercial a través del análisis de datos cuantitativos y cualitativos que permitan identificar oportunidades, riesgos y tendencias del mercado. Tu misión será transformar datos en insights accionables que impulsen decisiones estratégicas y fortalezcan la retención y monetización de clientes prepago.
**Principales Responsabilidades** :
* Desarrollar y proponer análisis que ayuden a resolver desafíos de negocio.
* Coordinar con los equipos de Business Intelligence, Pricing y Customer Understanding para evaluar el desempeño de ofertas y campañas.
* Elaborar reportes periódicos que den visibilidad sobre el rendimiento comercial.
* Gestionar campañas de retención y monetización en clientes prepago, midiendo su efectividad y proponiendo mejoras.
* Apoyar en el diseño de la oferta comercial prepago a nivel nacional.
* Coordinar campañas segmentadas de blindaje y upsell multicanal.
**Requisitos**
* Estudios universitarios en Ingeniería de Negocios, Ingeniería Industrial, Economía y Negocios o carreras afines.
* Experiencia de 1 a 3 años en modelado y análisis de datos, junto con consultas en SQL
* Uso avanzado de Excel
* Uso intermedio\-avanzado del lenguaje SQL
* Deseable: experiencia en modelos predictivos con Python/R y desarrollo de tableros en Power BI
* Inglés intermedio\-avanzado
**Habilidades y competencias:**
* Pensamiento analítico y orientación a la resolución de problemas.
* Proactividad para proponer e implementar soluciones de negocio.
* Adaptabilidad en entornos cambiantes.
* Diligencia y compromiso en la gestión de responsabilidades.
Postulate y sé parte de un equipo que convierte los datos en decisiones estratégicas.
\#TigoElSalvador
Our people are the soul of Tigo El Salvador. We employ more than 4,500 people directly and indirectly, which makes us proud of being a responsible company that contributes to the economic growth of the country. More than job opportunities, at Tigo we create professional development networks where our employees have no barriers to reach their full potential.
Our Sangre Tigo culture is lived in every corner of our work centers, pushing us to be the best.
Sangre Tigo moves us to work together with a purpose, to be innovative, agile and disciplined, to guide our actions by our integrity, to place our clients at the center of everything we do, to be engines of positive change, being always proud of our history.
We promote the digital lifestyle and take full advantage of technology to facilitate the day\-to\-day life of our clients. Throughout the years, we have been acknowledged as one of the top workplaces in El Salvador and Central America. At Tigo, we are not just a great workplace; we are a community of amazing people to work with. We welcome you to join our team!
Apply Now!
*Millicom \| Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.*

MPMP+26 Tolón, Peru
Salario negociable
Puestos populares
Ciudades populares