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Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.\n \n\n \n\nThis is your opportunity, come and be part of Sangre Tigo!\n \n\n \n\n**Apply right now!**\n\nEmployee Services Intern (Pasantía)\n¡ÚNETE A NUESTRO EQUIPO EN EL SALVADOR CON EL PROGRAMA TIGO INTERNSHIP!\n \n\nEstamos buscando un(a) **Pasante de** **Employee Services** para el área de HR\n \n\nDuración del proyecto: 6 meses\n \n\nUbicación: Campus Tigo, Tuscania, El Salvador\n\n\n**Objetivo general:** Dar soporte al equipo de recursos humanos, realizando las transacciones relacionadas con los procesos y servicios de recursos humanos asignados, de acuerdo con las políticas y procedimientos establecidos por la compañía\n \n\n**Responsabilidades:**\n\n* Asistir a los empleados en la navegación y uso de los sistemas y plataformas de autoservicio de la organización para completar las transacciones de los servicios y procesos de recursos humanos.\n* Crear y documentar pasos y detalles de procesos, procedimientos, preguntas frecuentes y scripts de llamadas y correo electrónico.\n* Atender preguntas generales de empleados y garantizar una respuesta correcta, de acuerdo con las políticas e información disponible en los portales y sitios designados como fuentes legitimas de información de recursos humanos.\n* Administración del proceso de seguro médico y de vida para empleados\n* Identificar oportunidades de mejora en los procesos y servicios de recursos humanos.\n* Cumplir con las normas y procedimientos de seguridad y confidencialidad de la información.\n* Actualizar oportunamente el sistema de gestión de casos, documentando todos los contactos y conclusiones/resultados de cada caso.\nValidar reportes de acuerdo con la solicitud recibidas\n* \n\n**Requisitos:**\n\n* Estudiante de administración de empresas, mercadeo o carreras afines.\n* Orientación al servicio y capacidad para resolver consultas de empleados.\n* Habilidades de comunicación escrita y verbal.\n* Capacidad de organización, seguimiento y atención al detalle.\n* Trabajo en equipo y actitud proactiva.\n* Confidencialidad y manejo responsable de información sensible.\nManejo de Microsoft Excel (intermedio)\n* \n\n**¡Aplica ahora y sé parte del futuro de las telecomunicaciones en El Salvador!**\n\n**\\#Pasantía \\#TigoElSalvador \\#Telecomunicaciones** **\\#CrecimientoProfesional**\n\nOur people are the soul of Tigo El Salvador. We employ more than 4,500 people directly and indirectly, which makes us proud of being a responsible company that contributes to the economic growth of the country. More than job opportunities, at Tigo we create professional development networks where our employees have no barriers to reach their full potential.\n\n\nOur Sangre Tigo culture is lived in every corner of our work centers, pushing us to be the best.\n\n\nSangre Tigo moves us to work together with a purpose, to be innovative, agile and disciplined, to guide our actions by our integrity, to place our clients at the center of everything we do, to be engines of positive change, being always proud of our history.\n\n\nWe promote the digital lifestyle and take full advantage of technology to facilitate the day\\-to\\-day life of our clients. Throughout the years, we have been acknowledged as one of the top workplaces in El Salvador and Central America. 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If so, Tigo is for you!\n \n\n \n\nWe are champions of positive transformation. We believe in innovation, adaptation, and prioritizing our customers at the core of all our actions.\n \n\n \n\nCome and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.\n \n\n \n\nThis is your opportunity, come and be part of Sangre Tigo!\n \n\n \n\n**Apply right now!**\n\nB2B Corporate \\& Government Postsales Engineer\n **¡Estamos en búsqueda de nuevos talentos!**\n\nSi te interesa brindar soporte, acompañar al cliente y conectar lo técnico con lo comercial, esta vacante es para ti.\n \n\n**Estamos buscando un(a)** **B2B Corporate \\& Government Postsales Engineer** **.** \n\n**Ubicación:** El Salvador\n\n\n**Propósito Principal:** Responsable de coordinar la atención postventa brindando asesoramiento técnico\\-comercial, ayudando a los clientes a comprender y aprovechar al máximo los productos y servicios contratados.\n\n\n**Responsabilidades:**\n\n**Gestión técnica comercial a solicitudes de clientes TIGO**\n\n* Asesoramiento técnico\\-comercial.\n* Desarrolla la lectura de informes técnicos de cara al cliente, interpretándolos para poder describir los resultados de sus informes de uso de servicios de ciberseguridad o servicios de nube, mejorando la calidad de los productos y servicios de Tigo.\n\n**Seguimiento a requerimientos de atención a solicitudes de fallos o gestión de cambios**\n\n* Seguimiento a tickets de resolución de tickets escalados por cliente a NOC, SOC, DOC.\n* Seguimiento y resolución de soporte brindado por proveedores a soluciones de clientes TIGO.\n* Revisión de casos de retención de clientes por objeciones de fallos o problemas de atención en servicios.\n* Mantenimiento de documentación completa y actualizada de soluciones de acuerdo a las modificaciones aplicadas.\n\n**Requisitos:** \n\n* **Graduado de** Ingeniería en Telecomunicaciones, Sistemas Informáticos, Ciberseguridad o carreras afines.\n* **Certificaciones:** CCNA/CCNP Security, Azure/AWS Cloud, CISSP, ITIL, COSO.\n* **2 a 4 años de experiencia** en roles similares de atención postventa, ingeniería de preventa/postventa.\n* **Experiencia con clientes corporativos** , especialmente en soluciones de conectividad, redes y servicios TI.\n* ️ **Habilidades de comunicación** verbal y escrita.\n\n**¡Aplica ahora y sé parte del futuro de las telecomunicaciones en El Salvador!**\n\n**\\#OportunidadLaboral \\#TigoElSalvador \\#Telecomunicaciones** **\\#CrecimientoProfesional**\n\n\\#TigoElSalvador\n\n\nOur people are the soul of Tigo El Salvador. 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If so, Tigo is for you!\n \n\n \n\nWe are champions of positive transformation. We believe in innovation, adaptation, and prioritizing our customers at the core of all our actions.\n \n\n \n\nCome and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.\n \n\n \n\nThis is your opportunity, come and be part of Sangre Tigo!\n \n\n \n\n**Apply right now!**\n\nIT Assurance Specialist\n **¡Únete a nuestro equipo IT!**\n\nSi te apasiona la gestión de servicios IT, la mejora continua y la seguridad de sistemas, ¡queremos que formes parte de nuestro equipo!\n \n\n**Estamos buscando un(a)** **IT Assurance Specialist** **.** \n\n**Ubicación:** El Salvador\n\n\n**Propósito Principal** **:** Colaborar en la definición de estrategias que garanticen la disponibilidad de los servicios IT End\\-to\\-End. Implementar y velar por el cumplimiento de buenas prácticas en gestión de cambios, incidentes, problemas y accesos, así como en la continuidad del negocio (DRP). Coordinar con proveedores y equipos de soporte locales y regionales para asegurar la eficiencia operativa. Ejecutar controles internos, atender auditorías de sistemas y garantizar el cumplimiento de los marcos de control de seguridad vigentes en la compañía.\n\n\n**Responsabilidades:**\n\n* Ejecutar los procesos necesarios para garantizar la disponibilidad de servicios IT, cumpliendo con los SLAs de los servicios End\\-to\\-End de soporte al negocio y de uso interno.\n* Asegurar el cumplimiento de las métricas definidas para el área y mantener control constante en los indicadores de calidad de los servicios bajo su administración.\n* Asegurar el correcto funcionamiento y rendimiento de los servicios End\\-to\\-End que habilitan el ciclo de vida del cliente o funcionalidades de negocio interno, ejecutando adecuadamente el proceso de Change Management.\n* Analizar e identificar oportunidades de mejora basándose en las estadísticas de atención de incidentes y problemas, la percepción del cliente interno y la búsqueda de eficiencias.\n* Participar en la factibilidad, diseño y transición de desarrollos de servicios.\n* Velar por el cumplimiento de controles de auditoría, siendo el punto de contacto con auditores internos y externos, evaluando y proponiendo puntos de seguimiento para remediación y fortalecimiento de políticas internas.\n\n**Requisitos:** \n\n* **Graduado de Ingeniería** en Sistemas o Lic. en Ciencias de la Computación.\n* **Certificación:** ITIL / ETOM / relacionada a tecnologías de la información IT, Seguridad de la Información (deseable).\n* **6 años de experiencia** en operaciones IT.\n* ️ **Experiencia previa** en soporte de sistemas IT.\n* Experiencia en procesos de **auditoría y documentación de evidencias.**\n* Conocimientos de **monitoreo y control de sistemas IT.**\n* + Experiencia en **ejecución y evaluación de pruebas** de estrés a sistemas IT.\n\n**Conocimientos y Habilidades**\n\n* ️ Framework NIST para Ciberseguridad.\n* ️ Bases de datos relacionales y no relacionales.\n* Programación PL/SQL.\n* ️ Sistemas Operativos Windows y Linux.\n* Conocimiento en consumo y depuración de servicios de aplicaciones (API) SOAP, REST y uso de herramientas como SoapUI, JMeter y Postman.\n* ️ Habilidades de comunicación con áreas técnicas y no técnicas.\n\n**¡Aplica ahora y sé parte del futuro de las telecomunicaciones en El Salvador!**\n\n**\\#OportunidadLaboral \\#TigoElSalvador \\#Telecomunicaciones** **\\#CrecimientoProfesional**\n\n\\#TigoElSalvador\n\n\nOur people are the soul of Tigo El Salvador. 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