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At Tigo, we are not just a great workplace; we are a community of amazing people to work with. We welcome you to join our team!\n\n\nApply Now!\n\n\n*Millicom \\| Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. 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Somos más de 121\\.000 profesionales que trabajamos en equipos multidisciplinares y de perfiles tan diversos como financieros, expertos jurídicos, científicos de datos, desarrolladores, ingenieros o diseñadores.\n\n\nNuestra gente marca la diferencia en nuestro éxito.\n\n\n**Tipo de Contrato:**\n\nDetermined / Eventual Period Contract (Fixed Term)\n**¿Qué estamos buscando?**\n\n**Funciones:**\n\n* Recibir lata metálica, recontar efectivo suministrado de bóveda antes del inicio de operaciones y efectuar cuadre y arqueo de efectivo al final del día.\n* Apoyar en el archivo de la documentación de la Oficina y en el envío al archivo general.\n* Recibir efectivo y atender al cliente siguiendo los procedimientos del Banco para operaciones como depósitos, retiros, pagos de cheques y servicios, transferencias, apertura de cuentas, compra/venta de moneda extranjera y ventas de seguros, entre otros.\n* Efectuar la identificación correspondiente a clientes en el pago de operaciones.\n* Retener billetes falsos detectados en operaciones atendidas.\n* Reportar sobrante (por exceso de límites operativos) o faltante existentes al Sub Gerente de Oficina.\n* Ofrecer y contratar productos financieros como tarjetas, préstamos, efectivo cuotas y otros definidos en su parrilla.\n* Mantener actualizada la base de datos de clientes con información de calidad.\n* Planificar y gestionar actividades comerciales en coordinación con el Gerente y Subgerente para cumplir con los objetivos de productos y servicios.\n* Aprovechar cada oportunidad en ventanilla o patio para comercializar productos y actualizar los datos del cliente de manera prioritaria\n* Realizar venta cruzada constantemente, ofreciendo productos complementarios más allá de la operación puntual.\n* Obtener el máximo conocimiento del cliente y sus necesidades, aprovechando las herramientas disponibles.\n* Atender integralmente al cliente con enfoque en calidad, educando y asistiendo en el uso de Canales Digitales y Alternativos.\n* Gestionar incidencias o reclamos con responsabilidad, asegurando calidad y rapidez en la respuesta\n* Detectar clientes insatisfechos y ofrecer alternativas para asegurar su permanencia, considerando el aporte de valor.\n* Monitorear continuamente el riesgo del cliente para planificar y ejecutar acciones de recuperación.\n* Hacer seguimiento al PPG, ajustando objetivos y actividades según sea necesario, en coordinación con el Gerente de la Oficina.\n* Asistir y participar activamente en reuniones, informando sobre temas relevantes y las necesidades de los clientes del segmento.\n* Evaluar y analizar las operaciones crediticias y elevarlas a los niveles correspondientes para su aprobación.\n* Apertura de todo tipo de cuentas requeridas por los clientes.\n* Informar, pre\\-calificar y emitir tarjetas de Crédito y Débito (dentro de su delegación). Asimismo, asignar, anular o bloquear tarjetas débito y crédito.\n* Efectuar afiliación, mantenimiento y baja de domiciliaciones.\n* Asegurar el control adecuado de los procesos de transacciones 'batch' para que no queden incompletos, como la cancelación de tarjetas antes de la liquidación.\n* Actualizar, y archivar adecuadamente la documentación de sus clientes.\n* Realizar ventas de Seguros de Protección de Tarjetas, Seguro Múltiple y Retiro Seguros al Cliente.\n* Realizar acciones comerciales y campañas dirigidas a clientes de segmentos no personalizables y sin cartera asignada.\n* Recepción, conteo, consulta, ingreso y reporte de remesa junto al Sub Gerente de Oficina (control dual).\n* Participar y realizar cuadre contable de la Oficina con el Sub Gerente.\n\n**Requisitos:**\n\n* Estudiante de carreras técnicas (a partir de V Ciclo) o universitarias (a partir de IX Ciclo), egresado(a), Bachiller o Titulado en carreras de Economía, Contabilidad, Administración, Ingenierías o afines\n* Experiencia mínima de 1 año en ventas presenciales\n* Deseable experiencia en manejo de caja en entidades financieras o bancarias, teniendo trato directo con clientes\n* Tener vocación de servicio, con una excelente calidad de atención y habilidad de negociación, alta orientación comercial y capacidad para trabajar en equipo\n* Contar con disponibilidad para laborar de lunes a viernes de 08:30 am a 07:00 pm y sábado de 08:30 am a 01:00 pm.\n\n**Beneficios:**\n\n**¿Qué te ofrecemos?**\n\n* Ser parte de un banco global con un sólido prestigio.\n* EPS y Seguro Oncológico al 100% para ti, tu cónyuge e hijos.\n* Contrato en planilla con beneficios atractivos: bonos por cumplimiento de metas, movilidad, vale de refrigerio.\n* Utilidades superiores al promedio del mercado.\n* Crecimiento y desarrollo profesional constante.\n* Día libre por tu cumpleaños.\n* Capacitación continua a través del Campus BBVA.\n* Acceso a descuentos y convenios corporativos.\n\n**Banca responsable**\n---------------------\n\nNuestro modelo de banca responsable **aspira a lograr una sociedad más inclusiva y sostenible.** Porque el futuro de las finanzas es financiar el futuro.\n\n\nEmpezamos con el espíritu de ayudar a otros a tomar las mejores decisiones financieras. Ese espíritu permanece hoy en día y nos anima a seguir avanzando, dando prioridad a la innovación y a la transformación digital y poner al alcance de todos las oportunidades de esta nueva era.\n\n\n**Diversidad**\n--------------\n\nEn BBVA creemos que contar con un **equipo diverso** , nos hace ser un mejor banco.\n\n\nPor este motivo **apoyamos activamente la diversidad, la inclusión y la igualdad de oportunidades** sin importar raza, sexo, edad, religión, orientación sexual, identidad de género, expresión de género, entre otras. Cultivamos un ambiente de trabajo colaborativo e inclusivo que nos permita mostrar lo mejor de cada persona.\n\n\n**Nuestros valores**\n--------------------\n\n**Nuestros valores definen nuestra identidad** y son la palanca que nos impulsan a hacer realidad nuestro propósito y nos guían en todas nuestras acciones y decisiones.\n\n\n**Requisitos legales**\n\nSi el puesto al que optas se encuentra fuera del país en el que te encuentras actualmente, es posible que necesites obtener un visado y/o permiso de trabajo y/o residencia, así como cumplir con cualesquiera otros requisitos que puedan ser exigidos por la normativa laboral y de inmigración o por la normativa profesional local aplicable al puesto en el país en cuestión.\n\n\nEn el caso de que usted sea el candidato final, BBVA podrá asistirle en la tramitación del correspondiente permiso/visado, entendiéndose que si por cualquier circunstancia (i.) no se expide el correspondiente visado y/o permiso de trabajo y/o residencia, (ii.) o no se cumplen cualesquiera otros requisitos exigidos por la normativa laboral y/o de inmigración y/o la normativa profesional local aplicable al desempeño del puesto vigente en el país, lamentablemente usted será excluido del puesto. 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